TS/SCI Help Desk Technician — Advanced IT Support

PingWind, Inc.; Quantico (VA); On-site; USD 56,000 - 78,000; Full time

Benefits offered by this job

Eleven federal holidays

Paid time off

Parental leave

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401k with employer match

Education assistance

Wellness program

529 College Savings Plan

Pet Insurance

Job summary

PingWind, Inc. is seeking an Intermediate Help Desk Technician in Quantico, VA, to serve as the primary contact for end users and manage incident tickets. Active TS/SCI clearance and IAT Level II certification are required to provide IT support in a demanding DoD environment.

The role emphasizes customer service, ticket resolution, and lifecycle management across client and server devices, with on-site duties in the Russell-Knox Building, Quantico.

Qualifications

• Active TS/SCI clearance required.
• Must have IAT Level II certification (Security+ or equivalent).
• Associate degree or higher in IT/CS or related field; equivalent experience considered.

Responsibilities

• Provide Service Desk support for AFOSI networks and systems with strong customer service and ticket resolution.
• Deliver end-to-end IT support including transitions, operation, maintenance, and backups.
• Resolve issues and document troubleshooting in the ITSM system.
• Notify customers of ticket status and priority changes with timely updates.
• Support password resets, imaging, cable wiring, and Navy coordination on tickets including VoIP.
• Monitor tickets for outages and keep customers informed of status.

Skills

IAT Level II

Active Directory

ITSM / ServiceNow

Customer service

Troubleshooting

Communication skills

Education

Associate degree in IT/CS

Equivalent specialized experience

Tools

ServiceNow

Intune

Purebred Mobile Mgmt

Job description

PingWind, Inc. is seeking an Intermediate Help Desk Technician in Quantico, VA, to serve as the primary contact for end users and manage incident tickets. Active TS/SCI clearance and IAT Level II certification are required to provide IT support in a demanding DoD environment.

The role emphasizes customer service, ticket resolution, and lifecycle management across client and server devices, with on-site duties in the Russell-Knox Building, Quantico.