Tier 2 Helpdesk Technician — On‑Site IT Support (Travel)

Culinary Health Center; Las Vegas (NV); On-site; USD 39,000 - 47,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k)

Job summary

UNITE HERE HEALTH is seeking a Helpdesk II to deliver world-class IT support for Health Center staff across two locations. You will handle Tier 2 incidents, assist with Tier 1 coverage, document solutions in ServiceNow, and support end-user systems including Windows, Mac, mobile, and AV setups.

The role requires 2–3 years of helpdesk experience, strong customer service, and the ability to travel locally. On-call rotation every 9 weeks may apply, with comprehensive benefits and a competitive

Qualifications

• 2–3 years of recent direct experience in a Helpdesk role

Responsibilities

• Provide Tier 2 helpdesk support for Health Center/Fund employees via phone, email, and in-person

Skills

Windows support

Mac support

Customer service

End-user support

Team collaboration

Education

Associate degree in CS/IS or related field

Tools

ServiceNow

Microsoft Teams

Zoom

Job description

UNITE HERE HEALTH is seeking a Helpdesk II to deliver world-class IT support for Health Center staff across two locations. You will handle Tier 2 incidents, assist with Tier 1 coverage, document solutions in ServiceNow, and support end-user systems including Windows, Mac, mobile, and AV setups.

The role requires 2–3 years of helpdesk experience, strong customer service, and the ability to travel locally. On-call rotation every 9 weeks may apply, with comprehensive benefits and a competitive