Junior APR Tier II Technician

Strategic Operational Solutions, Inc; Ashburn (VA); On-site; USD 45,000 - 65,000; Full time

Job summary

Strategic Operational Solutions, Inc. in Ashburn, VA is seeking a Junior APR Tier 2 Technician to provide IT support for routine escalations beyond Service Desk.

You will resolve incidents, perform remote troubleshooting, document findings, communicate status, and assist with SLA compliance while collaborating with senior technicians.

This role offers on-site work at government or contractor facilities and opportunities to grow in a dynamic IT services environment.

Qualifications

• Two (2) years of IT support experience.
• Understanding of Windows operating systems and desktop support.

Responsibilities

• Resolve assigned incidents and service requests.
• Perform remote troubleshooting.
• Document findings and resolutions.
• Support user communication and status updates.
• Collaborate with senior technicians on complex issues.
• Maintain SLA compliance requirements.

Skills

IT support experience

Windows operating systems

Desktop support

Job description

Brief Overview of Position:

Strategic Operational Solutions (STOPSO) is seeking candidates for the Junior APR Tier 2 Technician role that serves that serves the organization.. This role could be filled both onsite at a Government facility or at a contractor provided facility.

STOPSO is ISO 9001, ISO 20000-1, ISO 27001 certified and CMMI-SVC Level 2 appraised IT Services and Solutions company. We look for talented people to join our Team to develop and deliver solutions. Our environment is cutting-edge and highly rewarding, our team members are constantly learning and sharing their knowledge with our customers and each other. Our employees receive recognition for the solutions they provide to our customers and the value they bring to our company. Consider joining us today to make a difference.

Primary Responsibilities:

The APR Technician Tier 2 provides support for routine escalations requiring additional troubleshooting beyond Service Desk capabilities.

Additionally, in this position you will:

• Resolve assigned incidents and service requests.
• Perform remote troubleshooting.
• Document findings and resolutions.
• Support user communication and status updates.
• Collaborate with senior technicians on complex issues.
• Maintain SLA compliance requirements.

Qualifications:

• Two (2) years of IT support experience.
• Understanding of Windows operating systems and desktop support.