Junior Tier II IT Support Technician — Remote & Onsite

Strategic Operational Solutions, Inc; Ashburn (VA); On-site; USD 45,000 - 65,000; Full time

Job summary

Strategic Operational Solutions, Inc. in Ashburn, VA is seeking a Junior APR Tier 2 Technician to provide IT support for routine escalations beyond Service Desk.

You will resolve incidents, perform remote troubleshooting, document findings, communicate status, and assist with SLA compliance while collaborating with senior technicians.

This role offers on-site work at government or contractor facilities and opportunities to grow in a dynamic IT services environment.

Qualifications

• Two (2) years of IT support experience.
• Understanding of Windows operating systems and desktop support.

Responsibilities

• Resolve assigned incidents and service requests.
• Perform remote troubleshooting.
• Document findings and resolutions.
• Support user communication and status updates.
• Collaborate with senior technicians on complex issues.
• Maintain SLA compliance requirements.

Skills

IT support experience

Windows operating systems

Desktop support

Job description

Strategic Operational Solutions, Inc. in Ashburn, VA is seeking a Junior APR Tier 2 Technician to provide IT support for routine escalations beyond Service Desk.

You will resolve incidents, perform remote troubleshooting, document findings, communicate status, and assist with SLA compliance while collaborating with senior technicians.

This role offers on-site work at government or contractor facilities and opportunities to grow in a dynamic IT services environment.