APR Tier II Technician

Strategic Operational Solutions, Inc; Ashburn (VA); On-site; USD 65,000 - 85,000; Full time

Job summary

Strategic Operational Solutions (STOPSO) is seeking an APR Tier 2 Technician to provide intermediate-level support for incidents escalated from the Service Desk. The role supports both onsite government facilities or contractor-provided facilities and includes trend analysis as part of ongoing IT service improvements.

The candidate will resolve hardware/software issues, assist remote workers, diagnose OS and connectivity problems, and manage ServiceNow documentation, escalating advanced issues

Qualifications

• Three (3) years of IT support experience.
• Experience supporting enterprise desktop environments.

Responsibilities

• Provide intermediate-level Tier 2 support for escalated incidents.
• Resolve hardware and software issues.
• Support remote workforce and telework users.
• Diagnose operating systems, application, and connectivity problems.
• Support ServiceNow ticket management and documentation.
• Escalate advanced issues when needed.
• Participate in trend analysis efforts.

Skills

IT support experience

Enterprise desktop environments

Job description

Brief Overview of Position:

Strategic Operational Solutions (STOPSO) is seeking candidates for the APR Tier 2 Technician role that serves the organization. This role could be filled both onsite at a Government facility or at a contractor provided facility.

STOPSO is ISO 9001, ISO 20000-1, ISO 27001 certified and CMMI‑SVC Level 2 appraised IT Services and Solutions company. We look for talented people to join our Team to develop and deliver solutions. Our environment is cutting-edge and highly rewarding, our team members are constantly learning and sharing their knowledge with our customers and each other. Our employees receive recognition for the solutions they provide to our customers and the value they bring to our company. Consider joining us today to make a difference.

Primary Responsibilities:

The APR Technician provides intermediate-level Tier 2 support for incidents that are escalated from the Service Desk.

Additionally, in this position you will:

• Resolve escalated hardware and software issues.
• Support remote workforce and telework users.
• Diagnose operating systems, application, and connectivity problems.
• Support ServiceNow ticket management and documentation requirements.
• Escalate advanced technical issues appropriately.
• Participate in trend analysis efforts.

Qualifications:

• Three (3) years of IT support experience.
• Experience supporting enterprise desktop environments.