Tier II IT Helpdesk Specialist - Govt Security (Honolulu)

Lucayan Technology Solutions LLC; Honolulu (HI); On-site; USD 65,000 - 90,000; Full time

Job summary

Lucayan Technology Solutions LLC in Honolulu, HI is seeking an IT Helpdesk II to provide advanced Tier 2 technical support in a security-conscious environment. You will resolve complex issues, manage server/network infrastructure, and mentor junior staff while upholding cybersecurity policies.

The role requires 2+ years IT support with at least 1 year Tier 2, US citizenship, and an active DoD Secret clearance. Onsite work, 0800-1600 HST, with DoD 8570 IAT II certifications preferred.

Qualifications

• Education: Associate degree in Information Technology, Computer Science, or related field; or equivalent experience.
• Experience: 2+ years in IT support, with at least 1 year handling Tier 2 responsibilities in a government, military, or enterprise environment.
• Clearance: US citizenship required; must hold or be able to obtain and maintain a DoD Secret Clearance.
• Certifications (DoD 8570 IAT Level II): CompTIA Security+ CE, CompTIA CySA+, Cisco CCNA Security or equivalent.
• Training: DoD Cyber Awareness / IA Training; DoD AT Level I; OPSEC Awareness Training; iWATCH Training.
• Experience with NIST SP 800-171, DFARS, or CMMC frameworks; familiarity with enterprise-level software and ticketing systems.
• Work experience in government/defense contracting environments.

Responsibilities

• Handle escalated IT support requests involving complex hardware, software, and network issues via ticketing system, phone, email, or in-person.
• Perform in-depth troubleshooting and diagnostics to identify and resolve advanced technical issues.
• Coordinate with third-party vendors for specialized support and warranty services.
• Provide support for server and network infrastructure, including connectivity issues and server failures.
• Assist with configuration and management of network devices (routers, switches, firewalls).
• Monitor network performance and security, addressing issues proactively.
• Manage user accounts and permissions in Active Directory and other enterprise systems.
• Resolve complex login and access control issues, including multi-factor authentication.
• Provide advanced support for enterprise software applications (installation, configuration, troubleshooting, performance).
• Assist with software updates, patches, and upgrades for security and compatibility.
• Provide technical support during organizational events to ensure stable IT operations.
• Assist with IT equipment setup and troubleshooting for event-related needs.
• Create and maintain documentation; develop knowledge base articles.
• Mentor Level 1 staff and participate in incident/problem management.
• Monitor Help Desk metrics and generate reports for process improvements.

Skills

Tier 2 Support

Active Directory

Security Clearance

DoD 8570 IAT II

NIST SP 800-171

Incident management

Education

Associate degree in IT

Tools

Ticketing system

Server management

Job description

Lucayan Technology Solutions LLC in Honolulu, HI is seeking an IT Helpdesk II to provide advanced Tier 2 technical support in a security-conscious environment. You will resolve complex issues, manage server/network infrastructure, and mentor junior staff while upholding cybersecurity policies.

The role requires 2+ years IT support with at least 1 year Tier 2, US citizenship, and an active DoD Secret clearance. Onsite work, 0800-1600 HST, with DoD 8570 IAT II certifications preferred.