IT Help Desk I (Pipeline) with Security Clearance

Lucayan Technology Solutions LLC; Honolulu (HI); On-site; USD 28,000 - 39,000; Full time

Job summary

Lucayan Technology Solutions LLC is seeking an IT Helpdesk I to support Honolulu operations. The role requires basic IT support skills, hardware/software troubleshooting, and adherence to security policies while assisting with account management and asset tracking. On-site, full-time position with standard hours.

U.S. citizenship is required and eligibility for a DoD Secret Clearance is expected. Training and certifications in DoD awareness and IAT Level I will be pursued within the first months

Qualifications

• Education includes a high school diploma or equivalent; an associate degree in IT or related field is preferred.
• 1+ year of experience in a help desk, IT support, or desktop technician role.
• U.S. citizenship required; ability to obtain DoD Secret Clearance.
• DoD 8570 IAT Level I certification within 6 months: CompTIA A+, Network+, Security+ CE or equivalent.
• Knowledge of Windows OS, Microsoft 365, Active Directory and basic networking.
• Certain training requirements must be completed within 30 days of hire and annually.

Responsibilities

• Respond to and resolve basic IT support requests via ticketing system, phone, email, or in-person.
• Troubleshoot hardware, software, network, and security issues for end users.
• Support account management and user access control per security policies.
• Log, track, and escalate incidents and service requests with accurate documentation.
• Assist with setup and deployment of IT equipment including computers and mobile devices.
• Enforce IT security standards including antivirus, encryption, patch management, and secure configurations.
• Collaborate with IT and cybersecurity teams to ensure compliance with federal security requirements.
• Maintain inventory and lifecycle documentation of IT assets.

Education

High school diploma or equivalent

Associate degree in IT or related field preferred

Tools

Windows OS

Microsoft 365

Active Directory

Networking basics

Job description

About Lucayan Technology Solutions LLC Lucayan Technology Solutions LLC is a CVE Certified, Veteran Owned Small Business offering cutting edge, integrated Information Technology solutions. We assist government customers by delivering viable solutions for their increasingly complex IT needs with the understanding that the right technology mix with proper execution plays a crucial role in accomplishing their mission. We use a proven, agile and innovative approach to discover, evaluate, architect and implement advanced solutions to ensure our customers ultimate success. Job Title: IT Helpdesk I Location: Honolulu, Hawaii Employment Type: Full-Time, On-Site Status: Talent Pipeline Join Our Pipeline for Future Opportunities! This posting is intended to establish a pool of qualified candidates for future openings supporting ongoing operations. Positions may become available based on staffing needs, operational requirements, or workforce changes. Qualified applicants may be contacted as opportunities arise.

Key Responsibilities

• * Respond to and resolve basic IT support requests via ticketing system, phone, email, or in-person.
• * Troubleshoot and resolve hardware, software, network, and security-related issues for end users.
• * Support account management and user access control following organizational security policies (e.g., provisioning, password resets, deactivation).
• * Log, track, and escalat incidents and service requests as necessary, maintaining accurate documentation.
• * Assist with the setup and deployment of IT equipment, including computers, printers, mobile devices, and secure communications hardware.
• * Enforce and support IT security standards, including antivirus, encryption, patch management, and secure configurations.
• * Work collaboratively with other IT and cybersecurity team members to monitor and maintain compliance with federal security requirements (e.g., NIST, DFARS, CMMC).
• * Maintain inventory of IT assets and ensure appropriate tagging, tracking, and lifecycle documentation.

Qualifications Required

• * Education: High school diploma or equivalent. Associate degree in IT or related field preferred.
• * Experience: 1+ year of experience in a help desk, IT support, or desktop technician role.
• * Clearance: U.S. citizenship required ;
• * * ability to obtain and maintain DoD Secret Clearance .
• * Certifications (DoD 8570 IAT Level I requirement): One of the following required within 6 months of hire: * * CompTIA A+ * CompTIA Network+ * CompTIA Security+ CE * Equivalent IAT Level I certification
• * Technical Skills: Knowledge of Windows OS, Microsoft 365, Active Directory, and basic networking.
• * Training Requirements (must be completed within 30 days of hire, then annually):

• * DoD Cyber Awareness / IA Training
• * DoD AT Level I (Anti-Terrorism Awareness)
• * OPSEC Awareness Training (Level I)
• * iWATCH Training
• * Understanding of network connectivity, endpoint security practices, and IT troubleshooting techniques.
• * Strong attention to detail and organizational skills.
• * U.S. citizenship (required for access to government systems).
• * Ability to obtain and maintain a government security clearance.

Work Conditions

• * Onsite work required at our Honolulu, Hawaii location.
• * Standard duty hours: Monday - Friday, 0800-1600 HST , excluding federal holidays.
• * May involve occasional lifting (up to 25 lbs.), equipment setup, and off-hours/on-call support for outages or updates.

Why Join Our Pipeline?

• * Be first in line for upcoming openings aligned with your experience and career goals.
• * Stay connected with Lucayan's recruiting team for priority consideration.
• * Join a mission-focused environment where your expertise makes a tangible impact.