Tier II IT Help Desk: On-Site - Azure, O365 & Dynamics 365

DuraServ; Dallas (TX); On-site; USD 60,000 - 88,000; Full time

Job summary

DuraServ is seeking a technically sharp Help Desk Support Specialist to own Tier II end-user support across Windows OS, Microsoft Azure, Office 365, and Dynamics 365. You will resolve escalated issues, document steps, and ensure cloud and on-premises stacks run smoothly on an on-site basis in Coppell, TX.

You are a specialist who knows the Microsoft stack, with a focus on Azure VM management, networking troubleshooting, and thorough technical documentation to protect the team when you're not in

Qualifications

• Experience in Tier II end-user support preferred.
• Strong knowledge of Microsoft stack (Azure, O365, Dynamics 365).
• Ability to document resolutions and procedures clearly.

Responsibilities

• Provide Tier II end-user technical support for Windows OS, networking, and end-user device issues.
• Deliver specialized support for Microsoft Azure, Office 365, and Dynamics 365 environments.
• Handle escalated helpdesk tickets with urgency and precision.
• Manage, troubleshoot, and configure Azure Virtual Machines.
• Address and resolve Azure networking issues.
• Manage new user onboarding end-to-end: account setup, email, permissions, and integration.
• Develop and maintain current, accurate technical documentation.

Skills

Windows OS

Azure

Office 365

Dynamics 365

Networking

Technical documentation

Tools

Azure Virtual Machines

Azure Networking

Job description

DuraServ is seeking a technically sharp Help Desk Support Specialist to own Tier II end-user support across Windows OS, Microsoft Azure, Office 365, and Dynamics 365. You will resolve escalated issues, document steps, and ensure cloud and on-premises stacks run smoothly on an on-site basis in Coppell, TX.

You are a specialist who knows the Microsoft stack, with a focus on Azure VM management, networking troubleshooting, and thorough technical documentation to protect the team when you're not in