On‑Site Tier II Help Desk Specialist: Azure, O365 & Dynamics 365

DuraServ; Coppell (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

DuraServ in Coppell, TX is seeking a Help Desk Support Specialist to own Tier II end-user support across Windows OS, Microsoft Azure, Office 365, and Dynamics 365—ensuring issues are resolved, documented, and closed efficiently.

This on-site role requires strong documentation habits, Azure VM management, networking basics, and a proactive approach to onboarding new users and maintaining the Microsoft stack.

Responsibilities

• Provide Tier II end-user technical support for Windows OS, networking, and end-user device issues.
• Deliver specialized support for Microsoft Azure, Office 365, and Dynamics 365 environments.
• Handle escalated helpdesk tickets with urgency and precision.
• Manage, troubleshoot, and configure Azure Virtual Machines.

Skills

Windows OS

Azure

Office 365

Dynamics 365

Azure Virtual Machines

Networking

Documentation

Job description

DuraServ in Coppell, TX is seeking a Help Desk Support Specialist to own Tier II end-user support across Windows OS, Microsoft Azure, Office 365, and Dynamics 365—ensuring issues are resolved, documented, and closed efficiently.

This on-site role requires strong documentation habits, Azure VM management, networking basics, and a proactive approach to onboarding new users and maintaining the Microsoft stack.