Tier II Help Desk Specialist: Azure, O365 & Dynamics 365

DuraServ; Fort Worth (TX); On-site; USD 52,000 - 72,000; Full time

Job summary

DuraServ in Coppell, TX is seeking a technically sharp Help Desk Support Specialist to own Tier II end-user support across Windows OS, Azure, Office 365, and Dynamics 365, including Azure VM management and networking troubleshooting.

This on-site role emphasizes precise documentation and smooth onboarding for new users, ensuring seamless operation of the Microsoft stack and rapid resolution of escalated tickets.

Qualifications

• Tier II end-user support across Windows OS, Azure, Office 365 and Dynamics 365.
• Own Azure VM management and networking troubleshooting.
• Onboarding new users and maintaining technical documentation.
• Fix issues with precision and document thoroughly.

Responsibilities

• Provide Tier II end-user support for Windows OS and devices.
• Deliver specialized support for Azure, Office 365, and Dynamics 365.
• Handle escalated tickets with urgency and document resolution.
• Manage Azure Virtual Machines and network issues.
• Create and maintain accurate technical documentation.

Skills

Windows OS

Azure

Office 365

Dynamics 365

Azure VM management

Networking troubleshooting

End-user support

Technical documentation

Tools

Active Directory

VPN

PowerShell

Job description

DuraServ in Coppell, TX is seeking a technically sharp Help Desk Support Specialist to own Tier II end-user support across Windows OS, Azure, Office 365, and Dynamics 365, including Azure VM management and networking troubleshooting.

This on-site role emphasizes precise documentation and smooth onboarding for new users, ensuring seamless operation of the Microsoft stack and rapid resolution of escalated tickets.