Onsite Service Desk Technician II: Azure & Entra ID Expert
ANA, Inc
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Benefits offered by this job
Job summary
Alliance North America, headquartered in Henderson, Nevada, is seeking a Service Desk Support Technician II for an onsite role in Henderson. You will act as a Tier 2 escalation point for complex incidents and collaborate across IT teams to diagnose and resolve issues across Windows, macOS, M365, Azure Entra ID, and endpoint management.
The role requires strong communication, 3+ years in help desk, and a CompTIA A+ certification.
Qualifications
- CompTIA A+ Certification.
- 3+ years in a help desk/service desk, 1+ year in Tier 2.
- Strong Windows/macOS, Microsoft 365, and enterprise apps knowledge.
- Experience with AD, endpoint management, and remote access support.
- Familiarity with Azure Entra ID and basic RBAC concepts.
- Experience with ServiceNow, ManageEngine, or Jira.
Responsibilities
- Serve as Tier 2 escalation point for unresolved issues.
- Troubleshoot hardware, software, network, and identity problems.
- Manage user identities in AD and Entra ID, incl. MFA and RBAC.
- Troubleshoot M365/Azure authentication, licensing, and sync.
- Utilize Azure Portal to locate resources and diagnose issues.
- Support endpoint management with Intune or similar tools.
- Follow change protocols and update knowledge bases.
- Collaborate with IT teams to resolve cross-functional incidents.
Skills
Tools
Job description
Alliance North America, headquartered in Henderson, Nevada, is seeking a Service Desk Support Technician II for an onsite role in Henderson. You will act as a Tier 2 escalation point for complex incidents and collaborate across IT teams to diagnose and resolve issues across Windows, macOS, M365, Azure Entra ID, and endpoint management.
The role requires strong communication, 3+ years in help desk, and a CompTIA A+ certification.
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