Help Desk Support Specialist

DuraServ; Dallas (TX); On-site; USD 60,000 - 88,000; Full time

Job summary

DuraServ is seeking a technically sharp Help Desk Support Specialist to own Tier II end-user support across Windows OS, Microsoft Azure, Office 365, and Dynamics 365. You will resolve escalated issues, document steps, and ensure cloud and on-premises stacks run smoothly on an on-site basis in Coppell, TX.

You are a specialist who knows the Microsoft stack, with a focus on Azure VM management, networking troubleshooting, and thorough technical documentation to protect the team when you're not in

Qualifications

• Experience in Tier II end-user support preferred.
• Strong knowledge of Microsoft stack (Azure, O365, Dynamics 365).
• Ability to document resolutions and procedures clearly.

Responsibilities

• Provide Tier II end-user technical support for Windows OS, networking, and end-user device issues.
• Deliver specialized support for Microsoft Azure, Office 365, and Dynamics 365 environments.
• Handle escalated helpdesk tickets with urgency and precision.
• Manage, troubleshoot, and configure Azure Virtual Machines.
• Address and resolve Azure networking issues.
• Manage new user onboarding end-to-end: account setup, email, permissions, and integration.
• Develop and maintain current, accurate technical documentation.

Skills

Windows OS

Azure

Office 365

Dynamics 365

Networking

Technical documentation

Tools

Azure Virtual Machines

Azure Networking

Job description

WHERE KNOWLEDGE MEETS PURPOSE.

NINE REGIONS. HUNDREDS OF USERS. ONE PERSON THEY COUNT ON.

When the technology works, nobody notices. That's the goal.

DuraServ is looking for a technically sharp Help Desk Support Specialist who resolves escalated issues fast, documents everything clean, and keeps the Microsoft stack running without friction.

Help Desk Support Specialist | IT | Tier II Support | Azure. O365. Dynamics 365. Own the Stack.

DuraServ Corporate | Coppell, TX | On-Site Role | No Travel Required

This Is Where Tier II Actually Means Something.

DuraServ operates a national field service organization — technicians in the field, sales representatives managing territories, branch leaders running P&Ls, and corporate teams supporting all of it. Every one of them depends on technology that works. When a ticket escalates past Tier I, it lands with you — and it needs to be resolved, documented, and closed without creating downstream problems.

As a Help Desk Support Specialist, you own Tier II end-user support across Windows OS, Microsoft Azure, Office 365, and Dynamics 365 — plus Azure VM management, networking troubleshooting, new user onboarding, and technical documentation. You're not a generalist who dabbles in cloud environments. You're a specialist who knows the Microsoft stack and resolves issues with precision.

If you're the person who actually fixes what Tier I couldn't — and you take documentation as seriously as diagnosis — this role was built for you.

What You'll Own

The Resolution

• Provide Tier II end-user technical support for Windows OS, networking, and end-user device issues — you pick up where Tier I stops and you close it
• Deliver specialized support for Microsoft Azure, Office 365, and Dynamics 365 environments — platform knowledge is a requirement, not a preference
• Handle escalated helpdesk tickets with urgency and precision — every ticket resolved is a DuraServ team member back to full productivity
• Manage, troubleshoot, and configure Azure Virtual Machines — including configuration, monitoring, and ongoing support

The Infrastructure

• Address and resolve Azure networking issues — virtual networks, subnets, VPN connectivity — with the technical fluency to diagnose and fix without escalating upward
• Manage new user onboarding end‑to‑end: account setup, email, permissions, and network and cloud environment integration — done right the first time, every time
• Develop and maintain current, accurate technical documentation for procedures, troubleshooting steps, and system configurations — your documentation is the institutional memory that protects the team when you're not in the room

Who You Are

• Technically fluent in