Help Desk Support Specialist

DuraServ; Fort Worth (TX); On-site; USD 52,000 - 72,000; Full time

Job summary

DuraServ in Coppell, TX is seeking a technically sharp Help Desk Support Specialist to own Tier II end-user support across Windows OS, Azure, Office 365, and Dynamics 365, including Azure VM management and networking troubleshooting.

This on-site role emphasizes precise documentation and smooth onboarding for new users, ensuring seamless operation of the Microsoft stack and rapid resolution of escalated tickets.

Qualifications

• Tier II end-user support across Windows OS, Azure, Office 365 and Dynamics 365.
• Own Azure VM management and networking troubleshooting.
• Onboarding new users and maintaining technical documentation.
• Fix issues with precision and document thoroughly.

Responsibilities

• Provide Tier II end-user support for Windows OS and devices.
• Deliver specialized support for Azure, Office 365, and Dynamics 365.
• Handle escalated tickets with urgency and document resolution.
• Manage Azure Virtual Machines and network issues.
• Create and maintain accurate technical documentation.

Skills

Windows OS

Azure

Office 365

Dynamics 365

Azure VM management

Networking troubleshooting

End-user support

Technical documentation

Tools

Active Directory

VPN

PowerShell

Job description

WHERE KNOWLEDGE MEETS PURPOSE.

NINE REGIONS. HUNDREDS OF USERS. ONE PERSON THEY COUNT ON.

When the technology works, nobody notices. That's the goal.

DuraServ is looking for a technically sharp Help Desk Support Specialist who resolves escalated issues fast, documents everything clean, and keeps the Microsoft stack running without friction.

Help Desk Support Specialist | IT | Tier II Support | Azure. O365. Dynamics 365. Own the Stack.

DuraServ Corporate | Coppell, TX | On-Site Role | No Travel Required

This Is Where Tier II Actually Means Something.

DuraServ operates a national field service organization — technicians in the field, sales representatives managing territories, branch leaders running P&Ls, and corporate teams supporting all of it. Every one of them depends on technology that works. When a ticket escalates past Tier I, it lands with you — and it needs to be resolved, documented, and closed without creating downstream problems.

As a Help Desk Support Specialist, you own Tier II end-user support across Windows OS, Microsoft Azure, Office 365, and Dynamics 365 — plus Azure VM management, networking troubleshooting, new user onboarding, and technical documentation. You're not a generalist who dabbles in cloud environments. You're a specialist who knows the Microsoft stack and resolves issues with precision.

If you're the person who actually fixes what Tier I couldn't — and you take documentation as seriously as diagnosis — this role was built for you.

What You'll Own

The Resolution

• Provide Tier II end-user technical support for Windows OS, networking, and end-user device issues — you pick up where Tier I stops and you close it
• Deliver specialized support for Microsoft Azure, Office 365, and Dynamics 365 environments — platform knowledge is a requirement, not a preference
• Handle escalated helpdesk tickets with urgency and precision — every ticket resolved is a DuraServ team member back to full productivity
• Manage, troubleshoot, and configure Azure Virtual Machines — including configuration, monitoring, and ongoing support

The Infrastructure

• Address and resolve Azure networking issues — virtual networks, subnets, VPN connectivity — with the technical fluency to diagnose and fix without escalating upward
• Manage new user onboarding end‑to‑end: account setup, email, permissions, and network and cloud environment integration — done right the first time, every time
• Develop and maintain current, accurate technical documentation for procedures, troubleshooting steps, and system configurations — your documentation is the institutional memory that protects the team when you're not in the room

Who You Are

• Technically fluent in