Tier II Incident Management Technician

AECOM; Springfield (VA); On-site; USD 72,000 - 131,000; Full time

Job summary

AECOM seeks a Tier II Incident Management Technician to support complex network operations in Springfield, Virginia. The role involves installing and maintaining LAN/WAN systems, handling incident management through ServiceNow, and ensuring compliance with security standards. Ideal candidates have extensive experience in network troubleshooting and configurations, alongside a relevant technical background.

Qualifications

• 10 years of experience required, can be a mix of work history and education.
• Compliance with DoD 8570 IAT Level 2 necessary.
• TS/SCI with Poly clearance mandatory.

Responsibilities

• Support LAN/WAN installations and maintenance.
• Troubleshoot network incidents and update tickets in ServiceNow.
• Perform configuration management and validate network diagrams.

Skills

Troubleshooting

Network Operations

Incident Management

Configuration Management

Education

Doctorate

Master's

Bachelor's

Associate's

High School Diploma

Tools

ServiceNow

Microfocus

Riverbed

Job description

**Description**

The Digital Modernization Sector at Leidos is seeking a Tier II Incident Management Technicianto support computer data communications systems, providing network event management and incident troubleshooting. Technicians provide additional support by ensuring network devices meet baseline configurations, software, and network performance standards. Technicians will make extensive use of Microfocus tools, ServiceNow, and knowledge of the various levels of the Open Systems Interconnection (OSI) model to complete daily network Operations and Maintenance (O&M) tasks.

The job duties of theGNOC Tier II Incident Management Technicianare as follows:

+ Support the installation and maintenance of the client Local Area Network (LAN)/Wide Area Network (WAN) devices.

+ Respond to, update, and resolve incident tickets within ServiceNow.

+ Administer networks including hardware, systems software, applications software, and all hardware configurations.

+ Coordinate network operations, maintenance, repairs, or upgrades.

+ Perform configuration management functions such as validating topology drawings and ensure that asset management records are accurate.

+ Leverage knowledge of OSI layers 1, 2, and 3 to troubleshoot various network faults and performance issues

+ Configure and troubleshoot layer two switching (Virtual Local Area Networks (VLANs))

+ Modify and troubleshoot layer three routing across the enterprise network.

+ Conduct extensive troubleshooting of Multiprotocol Label Switch (MPLS) across the WAN.

+ Participate in evaluation of new network technologies and provide recommendations to the network architecture team regarding the integration of these technologies into the existing network.

+ Ensure adequacy of plans for hardware and communications. Develop and implement methodologies for analysis, testing, and support of LAN and WAN networks.

+ Leverage various network tools such as Microfocus and Riverbed to quickly identify and isolate customer impacting events on the network.

+ Communicate and troubleshoot with vendors and other service providers to efficiently resolve incidents.

+ Diagnose hardware and software problems and coordinate the replacement of defective components.

Requirements

+ Required Clearance: TS/SCI with Poly

+ Candidate must have 10 years of experience that can be a combination of work history and education. This equates to a doctorate and 3 years, a master’s and 4 years, a bachelor’s and 6 years, an associates and 8 years or HS diploma and 10 years.

+ Additional required qualifications include compliance with Department of Defense (DoD) 8570 Information Assurance Technical (IAT) Level 2.

**Original Posting:**

June 5, 2025

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

**Pay Range:**

Pay Range $72,150.00 - $130,425.00

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

REQNUMBER: R-00160413

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Leidos will consider qualified applicants with criminal histories for employment in accordance with relevant Laws. Leidos is an equal opportunity employer/disability/vet.