GNOC Tier II Problem and Provisioning Management Technician

Amtechies; Springfield (VA); On-site; USD 70,000 - 95,000; Full time

Job summary

Amtechies seeks a GNOC Tier II Problem and Provisioning Management Technician to enhance data communication efficiency. You will manage network operations, troubleshoot issues, and ensure compliance with DoD standards. Ideal candidates have relevant clearance and extensive experience in network management.

Qualifications

• Required TS SCI CI Poly clearance.
• 10 years of experience or equivalent education.

Responsibilities

• Support installation and maintenance of LAN/WAN devices.
• Diagnose hardware/software problems and coordinate replacements.
• Troubleshoot network faults leveraging OSI layer knowledge.

Skills

Network event management

Incident troubleshooting

Configuration management

Troubleshooting OSI model

Microfocus tools

ServiceNow

LAN/WAN administration

Education

Doctorate (3 years of experience)

Master’s (4 years of experience)

Bachelor’s (6 years of experience)

Associate’s (8 years of experience)

High School Diploma (10 years of experience)

Tools

Microfocus

Riverbed

Job description

A&M Technologies, Inc. has an opening for aGovernment Network Operations Center (GNOC) Tier II Problem and Provisioning Management Technicianto support the customer’s computer data communications systems, providing network event management and incident troubleshooting. Technicians provide additional support by ensuring network devices meet baseline configurations, software, and network performance standards. Technicians will make extensive use of Microfocus tools, ServiceNow, and knowledge of the various levels of the Open Systems Interconnection (OSI) model to complete daily network Operations and Maintenance (O&M) tasks.

The job duties of the GNOC Tier II Problem and Provisioning Management Technician are as follows:

• Support the installation and maintenance of the client Local Area Network (LAN)/Wide Area Network (WAN) devices.
• Respond to, update, and resolve incident tickets within ServiceNow.
• Administer networks including hardware, systems software, applications software, and all hardware configurations.
• Coordinate network operations, maintenance, repairs, or upgrades.
• Perform configuration management functions such as validating topology drawings and ensure that asset management records are accurate.
• Leverage knowledge of OSI layers 1, 2, and 3 to troubleshoot various network faults and performance issues
• Configure and troubleshoot layer two switching (Virtual Local Area Networks (VLANs))
• Modify and troubleshoot layer three routing across the enterprise network.
• Conduct extensive troubleshooting of Multiprotocol Label Switch (MPLS) across the WAN.
• Participate in evaluation of new network technologies and provide recommendations to the network architecture team regarding the integration of these technologies into the existing network.
• Ensure adequacy of plans for hardware and communications. Develop and implement methodologies for analysis, testing, and support of LAN and WAN networks.
• Leverage various network tools such as Microfocus and Riverbed to quickly identify and isolate customer impacting events on the network.
• Communicate and troubleshoot with vendors and other service providers to efficiently resolve incidents.
• Diagnose hardware and software problems and coordinate the replacement of defective components.

Requirements

Required Clearance: TS SCI CI Poly

Candidate must have 10 years of experience that can be a combination of work history and education. This equates to a Doctorate and 3 years, master’s and 4 years, bachelor’s and 6 years, associates and 8 years or HS diploma and 10 years. Additional required qualifications include: Compliance with Department of Defense (DoD) 8140 Information Assurance Technical (IAT) Level 2.