GNOC Tier II Problem and Provisioning Management Technician

A&M Technologies, Inc.; Springfield (VA); On-site; USD 100,000 - 130,000; Full time

Job summary

A leading technology company is seeking a Government Network Operations Center (GNOC) Tier II Problem and Provisioning Management Technician to support network operations. This role involves extensive troubleshooting, network device management, and using various network management tools. Candidates should possess a TS SCI CI Poly clearance and have a significant background in network management, backed by appropriate education.

Qualifications

• Must possess a TS SCI CI Poly clearance.
• Must have a combination of education and experience totaling 10 years.
• Compliance with DoD 8140 IAT Level 2.

Responsibilities

• Support installation and maintenance of LAN/WAN devices.
• Respond and resolve incident tickets using ServiceNow.
• Perform network operations and maintenance tasks.

Skills

Network troubleshooting

Incident management

Microfocus tools

ServiceNow

OSI model knowledge

Education

10 years of relevant experience

Doctorate or equivalent experience

Master's degree or equivalent experience

Bachelor's degree or equivalent experience

Tools

Riverbed

LAN/WAN management tools

Job description

GNOC Tier II Problem and Provisioning Management Technician

GNOC Tier II Problem and Provisioning Management Technician

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A&M Technologies, Inc. has an opening for aGovernment Network Operations Center (GNOC) Tier II Problem and Provisioning Management Technicianto support the customer’s computer data communications systems, providing network event management and incident troubleshooting. Technicians provide additional support by ensuring network devices meet baseline configurations, software, and network performance standards. Technicians will make extensive use of Microfocus tools, ServiceNow, and knowledge of the various levels of the Open Systems Interconnection (OSI) model to complete daily network Operations and Maintenance (O&M) tasks.

The job duties of the GNOC Tier II Problem and Provisioning Management Technician are as follows:

• Support the installation and maintenance of the client Local Area Network (LAN)/Wide Area Network (WAN) devices
• Respond to, update, and resolve incident tickets within ServiceNow
• Administer networks including hardware, systems software, applications software, and all hardware configurations
• Coordinate network operations, maintenance, repairs, or upgrades
• Perform configuration management functions such as validating topology drawings and ensure that asset management records are accurate
• Leverage knowledge of OSI layers 1, 2, and 3 to troubleshoot various network faults and performance issues
• Configure and troubleshoot layer two switching (Virtual Local Area Networks (VLANs))
• Modify and troubleshoot layer three routing across the enterprise network
• Conduct extensive troubleshooting of Multiprotocol Label Switch (MPLS) across the WAN
• Participate in evaluation of new network technologies and provide recommendations to the network architecture team regarding the integration of these technologies into the existing network
• Ensure adequacy of plans for hardware and communications. Develop and implement methodologies for analysis, testing, and support of LAN and WAN networks
• Leverage various network tools such as Microfocus and Riverbed to quickly identify and isolate customer impacting events on the network
• Communicate and troubleshoot with vendors and other service providers to efficiently resolve incidents
• Diagnose hardware and software problems and coordinate the replacement of defective components
  

Requirements

Required Clearance: TS SCI CI Poly

Candidate must have 10 years of experience that can be a combination of work history and education. This equates to a Doctorate and 3 years, master’s and 4 years, bachelor’s and 6 years, associates and 8 years or HS diploma and 10 years. Additional required qualifications include: Compliance with Department of Defense (DoD) 8140 Information Assurance Technical (IAT) Level 2.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales, General Business, and Education

• Industries

  Wireless Services, Telecommunications, and Communications Equipment Manufacturing

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