Tier II IT Help Desk - Endpoint & Security Specialist

careers-dminc; United States; On-site; USD 52,000 - 63,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Tuition assistance

Job summary

DMI is seeking an IT Help Desk Specialist (Journeyman) to provide on-site Tier II support for a federal agency in Washington, DC, handling a high volume of tickets across Windows and macOS environments. The role emphasizes security baselines, MFA, and enterprise device management in a controlled environment.

Candidates should have a BA in IT/CS and hands-on experience with Ivanti, KACE, Intune, and JAMF, plus strong troubleshooting and customer service skills.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a closely related field.
• Experience with endpoint management and automation platforms: Ivanti, KACE, Microsoft Intune, and/or JAMF.
• Enterprise-level administration and support for macOS and Windows, including imaging and security baselines.
• Experience managing identity and access: Microsoft Entra ID/Active Directory, MFA, RBAC, AWS-integrated identity.

Responsibilities

• Image and configure Windows and macOS desktops and mobile devices per security baselines.
• Install, troubleshoot, and maintain hardware and software across Windows/macOS environments.
• Manage MDM enrollment for iOS/Android devices and train users on MFA.
• Patch, imaging, and baseline configuration management; automate where possible.
• Analyze logs (Windows Event Viewer, macOS Console) to identify issues and improve reliability.
• Coordinate incident response with service desk, network, and cybersecurity teams.

Skills

Endpoint management

IAM & AD

Windows/macOS

Incident response

Documentation

Communication

Education

Bachelor's degree in IT/CS

Tools

Ivanti EPM

KACE

Microsoft Intune

JAMF

Job description

DMI is seeking an IT Help Desk Specialist (Journeyman) to provide on-site Tier II support for a federal agency in Washington, DC, handling a high volume of tickets across Windows and macOS environments. The role emphasizes security baselines, MFA, and enterprise device management in a controlled environment.

Candidates should have a BA in IT/CS and hands-on experience with Ivanti, KACE, Intune, and JAMF, plus strong troubleshooting and customer service skills.