Junior Help Desk Support Technician / active Top Secret

Peraton; Virginia; On-site; USD 66,000 - 106,000; Full time

Job summary

Peraton is seeking a Junior Technical Help Desk Support for its Federal Strategic Cyber program, located on-site at Quantico, VA. The role includes Tier II support, infrastructure troubleshooting, and collaboration with R&D to improve support processes.

Candidates should have a BS/BA with 3 years experience, U.S. citizenship, and a Top Secret clearance with polygraph. The position involves 24/7 operations and an on-call rotation.

Qualifications

• BS/BA with 3 years of relevant experience; additional 4 years may substitute.
• Experience providing Tier I and Tier II technical support.
• Experience troubleshooting hardware, software, and networking.
• U.S. citizenship required; Top Secret clearance with polygraph ability.

Responsibilities

• Provide Tier II technical support to end users via phone, email, and chat.
• Support operation, maintenance, and troubleshooting of system infrastructure.
• Collaborate with R&D to test and optimize support techniques and tools.
• Create and deliver training materials for users and staff.
• Compile and report monthly support metrics.
• Meet or exceed SLAs and assist engineers to maintain system components.
• Participate in monthly on-call rotation and 24/7 operations.

Skills

Tier II support

Troubleshooting

Customer service

Documentation

Communication

Education

BS/BA with 3 years experience

Tools

Active Directory

RSA SecurID

SharePoint

Job description

Responsibilities

Peraton is currently seeking to hire a Junior Technical Help Desk Support for its' Federal Strategic Cyber program.

Location: On-site, Quantico, VA

In this role, you will:

• Provide Tier II technical support to end users via phone, email, and virtual support channels.
• Support the operation, maintenance, and troubleshooting of system infrastructure.
• Collaborate with Research and Development teams to test and optimize product-support techniques, processes, and tools.
• Create and deliver technical training materials for end users and support personnel.
• Compile and report monthly support metrics.
• Resolve issues efficiently and effectively while meeting or exceeding Service Level Agreements (SLAs).
• Work closely with Engineers and Developers to support the operation and maintenance of all components within the system environment.
• Participate and support in a monthly on-call rotation.
• Develop and maintain in-depth knowledge of the company's products, services, applications, and systems.
• Provide support in an environment that operates 24 hours a day, 7 days a week.

Qualifications

Required Qualifications:

• BS/BA with 3 years of relevant experience. An additional 4 years of relevant experience may be considered in lieu of the bachelor's degree.
• Experience providing Tier I and Tier II technical support.
• Experience troubleshooting computer hardware, software, and networking systems.
• U.S. citizenship required.
• A current/active Top Secret security clearance with the ability to obtain/pass a polygraph.

Preferred / Desired Qualifications:

• Experience with Active Directory.
• Experience supporting RSA SecurID tokens.
• Experience with Microsoft SharePoint.
• Strong troubleshooting, communication, documentation, and customer-service skills.
• Ability to work independently and collaboratively in a fast-paced, 24/7 operations environment.

Peraton Overview

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we're keeping people around the world safe and secure.

Target Salary Range

$66,000 - $106,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual's experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.

EEO

EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.

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