Tier II Desktop Technician – On-Site & Field IT Support

Cayuse Holdings; Nashville (TN); On-site; USD 31,686 - 45,128; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Flexible Spending Accounts

401(k) Retirement Savings Plan

Paid Time Off

Job summary

Cayuse Holdings seeks a Desktop Technician III in Nashville, TN to provide Tier II IT support and maintain systems. The role includes troubleshooting hardware and software, ensuring compliance with IT standards, and delivering effective solutions.

The ideal candidate will have at least 3 years of relevant experience, excellent problem-solving skills, and be adept with Microsoft and specialized applications, upholding the company's commitment to quality and client satisfaction.

Comprehensive benefits including health insurance and a 401(k) plan are offered.

Qualifications

• 3+ years of technical experience supporting desktop and mobile devices.
• Ability to troubleshoot hardware and software issues independently.
• Familiarity with Microsoft operating systems and specialized applications.

Responsibilities

• Provide Tier II IT support to users in various settings.
• Install and troubleshoot hardware and software.
• Document incidents and resolutions in the ticketing system.

Skills

Technical knowledge

Problem-solving skills

Customer service skills

Communication skills

Attention to detail

Education

Associate Degree or equivalent experience

Tools

Microsoft Office

Google Mail

GIS software

AutoCAD

Job description

Cayuse Holdings seeks a Desktop Technician III in Nashville, TN to provide Tier II IT support and maintain systems. The role includes troubleshooting hardware and software, ensuring compliance with IT standards, and delivering effective solutions.

The ideal candidate will have at least 3 years of relevant experience, excellent problem-solving skills, and be adept with Microsoft and specialized applications, upholding the company's commitment to quality and client satisfaction.

Comprehensive benefits including health insurance and a 401(k) plan are offered.