Tier II Desktop Support – Manufacturing & IQMS ERP

ExecuSource; Harrisburg (NC); Presencial; USD 60.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Mileage reimbursement for travel

Descripción de la vacante

ExecuSource seeks a Tier II Desktop Support Specialist to support manufacturing operations. The role covers desktops, laptops, Windows, and Microsoft 365 in a fast-paced environment, with ERP IQMS/DELMIAWorks support and collaboration with plant IT teams.

Onsite in Harrisburg, NC, with occasional travel to Easley, SC. Competitive salary, full-time direct hire, and mileage reimbursement for required travel. Monday–Friday schedule, 8-5.

Formación

• Tier II desktop support experience.
• Proficiency with Windows 10/11 and Microsoft 365.
• Experience with Active Directory and Group Policy.
• Knowledge of TCP/IP, DNS, DHCP, VPN and Wi‑Fi.
• Familiarity with IQMS ERP/DELMIAWorks in manufacturing.
• Experience with IT ticketing systems and documenting incidents.

Responsabilidades

• Troubleshoot desktops, laptops, Windows, printers, scanners, and mobile devices.
• Support Microsoft 365, Outlook, Teams, Office, Active Directory, and enterprise apps.
• Manage user accounts, permissions, software installs, and workstation configurations.
• Resolve VPN, Wi‑Fi, network, printing, and scanning issues.
• Provide IQMS/DELMIAWorks user support and connectivity assistance.
• Collaborate with ERP, network, security teams to resolve issues.
• Track and resolve tickets and maintain documentation.
• Assist onboarding, equipment deployments, and IT projects.
• Travel to Easley, SC facility as needed.

Conocimientos

Tier II desktop support

Windows 10/11

Microsoft 365

Active Directory

Group Policy

TCP/IP DNS DHCP VPN Wi‑Fi

IQMS ERP/DELMIAWorks

IT ticketing systems

technical documentation

customer service

team collaboration

Herramientas

IQMS ERP/DELMIAWorks

Descripción del empleo

ExecuSource seeks a Tier II Desktop Support Specialist to support manufacturing operations. The role covers desktops, laptops, Windows, and Microsoft 365 in a fast-paced environment, with ERP IQMS/DELMIAWorks support and collaboration with plant IT teams.

Onsite in Harrisburg, NC, with occasional travel to Easley, SC. Competitive salary, full-time direct hire, and mileage reimbursement for required travel. Monday–Friday schedule, 8-5.