Tier 3 Support Analyst

RESOURCESOFT, INC.; Mechanicsburg (Cumberland County); On-site; USD 65,000 - 85,000; Full time

Job summary

Resourcesoft, Inc. is a technology consulting and professional services firm seeking a Tier 3 IT support specialist to manage enterprise endpoint infrastructure and complex escalations.

You will work across hardware, software, and OS environments to ensure stable operations. You will build and maintain automated packaging with SCCM, administer AirWatch/Workspace ONE, support VDI sessions, and test image builds for secure endpoints.

Qualifications

• 3+ years of Tier 3 IT support and endpoint administration.
• Proficient with SCCM/MECM for packaging, deployments, and OSD.
• Experience with AirWatch/Workspace ONE console administration.
• VDI session administration and connectivity troubleshooting.
• Experience with OS imaging, lockdown of restricted environments.
• Active Directory and endpoint security controls experience.
• Excellent verbal and written communication.

Responsibilities

• Resolve complex Tier 3 hardware, software, and OS escalations across enterprise environments.
• Build, maintain, and execute automated application packages and OSD sequences using SCCM.
• Administer mobile device profiles, asset inventories, and management policies within AirWatch.
• Troubleshoot and support VDI user sessions, latency issues, and broker connections.
• Maintain, test, and customize secure OS image builds for institutional endpoints.
• Conduct interoperability testing and evaluate beta applications for migrations.
• Review IT hardware procurement specs and document technical resolutions.

Skills

Tier 3 IT support

SCCM/MECM

AirWatch/Workspace ONE

VDI administration

OS imaging & lockdown

Active Directory

Communication skills

Job description

Founded in 1999, Resourcesoft, Inc. is a leading Technology Consulting and Professional Services organization. Headquartered in Marlborough, MA, the company serves the technology needs of its clients nationwide. Resourcesoft has often been recognized by prominent rating agencies for its exemplary growth and stability. With over two decades of industry experience, the Company has evolved as a front runner in enabling project optimization. We partner with leading organizations to provide technology solutions within the financial, insurance, education, government, publishing, healthcare and pharmaceutical domains. We take pride in mentoring a workforce that is well positioned to respond to the emerging IT trends and needs. With the employees at the crux of every business endeavor, our success is driven by our expertise in pairing the right talent with the best jobs in the technology sector. We forge long term, personalized relationships with our employees to advance their career to the next level. We engage them in technology centric client projects that provide opportunities for them to evolve, innovate and deliver world class products and services. Our career opportunities offer challenging assignments and exposure to emerging and cutting edge technologies. We are committed to providing our employees with the tools necessary to accelerate their career progression, while maintaining a healthy, work-life balance. We are deeply committed to providing a workplace ambience that is both challenging and fulfilling.

Requirements

• 3 or more years of experience in Tier 3 IT technical support and endpoint infrastructure administration.
• Proficiency in Microsoft SCCM/MECM for application packaging, deployments, and OSD task sequences.
• Experience with VMware AirWatch or Workspace ONE console administration and mobile asset management.
• Experience in Virtual Desktop Infrastructure (VDI) session administration and connectivity troubleshooting.
• Experience with custom OS imaging, restricted user environment lockdown, and beta software testing.
• Experience in Active Directory directory services, endpoint security controls, and hardware evaluations.
• Excellent verbal and written communication skills.

Responsibilities

• Resolve complex Tier 3 hardware, software, and network operating system escalations across enterprise environments.
• Build, maintain, and execute automated application packages and OSD task sequences using SCCM.
• Administer mobile device profiles, asset inventories, and management policies within the AirWatch console.
• Troubleshoot and support Virtual Desktop Infrastructure (VDI) user sessions, latency issues, and broker connections.
• Maintain, test, and customize secure operating system image builds for specialized institutional endpoints.
• Conduct interoperability testing and evaluate beta application releases to support system migrations.
• Review IT hardware procurement specifications and collaborate with support teams to document technical resolutions.

Resourcesoft is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

For more information about Resourcesoft and our services, please visit our website.