Senior Network & Systems Support Specialist (Tier 2/3)

Management Applications, Inc.; Manassas (GA); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading provider of IT services is seeking Network Support Professionals for a DC Government entity. Positions include Tier 2 and Tier 3 support roles requiring a 4-year IT degree and relevant certifications. Responsibilities include on-site support for IT infrastructure, responding to system alerts, and ensuring high-quality technical service. This role offers competitive salary and requires background in Cisco and Microsoft environments.

Qualifications

• CCNA level certification is required for Tier 3 support.
• Experience supporting Microsoft Windows 7 and 10 environments is needed.
• Proven technical support experience is a must for Tier 2 role.

Responsibilities

• Support on-premises infrastructure for the DC government entity.
• Respond to alert notifications from system monitoring applications.
• Prepare regular system performance reports and present recommendations.

Skills

Cisco Networking

Microsoft Hyper-V

Technical Support

Security Platforms

Microsoft Windows 7/10

Microsoft Office 2013/2016

CCNA Certification

PMP Certification

Education

4-year degree in Information Technology

Tools

Office 365

Active Directory

Netwrix

AlienVault SIEM

Job description

A leading provider of IT services is seeking Network Support Professionals for a DC Government entity. Positions include Tier 2 and Tier 3 support roles requiring a 4-year IT degree and relevant certifications. Responsibilities include on-site support for IT infrastructure, responding to system alerts, and ensuring high-quality technical service. This role offers competitive salary and requires background in Cisco and Microsoft environments.