Cisco-Certified Network Support Engineer

Cogent Communications; Washington (District of Columbia); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k) plan with employer match

Flexible scheduling

Job summary

A global telecommunications provider in Washington, D.C., is seeking a Customer Support Engineer to help customers with Layer 1, 2, and 3 service-related issues. This role involves answering calls, documenting issues, and coordinating with teams for timely resolution. Candidates should have experience with Cisco equipment and strong networking knowledge. The position requires excellent communication skills and a commitment to customer service. The role offers competitive pay and a comprehensive benefits package.

Qualifications

• Experience with Cisco equipment and certifications required.
• Strong technical knowledge of networking protocols is desired.
• Excellent verbal and written communication skills are a must.

Responsibilities

• Answer calls from customers regarding their services.
• Resolve service-related issues via phone and email.
• Document steps taken to solve customer issues.
• Manage customer ticket queue and provide updates.
• Coordinate with internal teams for swift resolution.
• Manage customer expectations and escalations.

Skills

Cisco equipment experience

Networking knowledge (TCP/IP)

Strong problem-solving skills

Excellent communication skills

Customer service orientation

Ability to work independently

Job description

A global telecommunications provider in Washington, D.C., is seeking a Customer Support Engineer to help customers with Layer 1, 2, and 3 service-related issues. This role involves answering calls, documenting issues, and coordinating with teams for timely resolution. Candidates should have experience with Cisco equipment and strong networking knowledge. The position requires excellent communication skills and a commitment to customer service. The role offers competitive pay and a comprehensive benefits package.