Tier-3 Laptop Repair Technician: Lead Diagnostics

PlanITROI, Inc.; Youngsville (NC); On-site; USD 30,000 - 47,000; Full time

Benefits offered by this job

Health insurance

401(k) with company matches

Paid time off

Equal Opportunity Employer

Job summary

PlanITROI is seeking a highly skilled Tier 3 Laptop Repair Technician for its Center of Excellence in Youngsville, NC. This role carries responsibility for expert diagnostics, advanced board-level repairs, and guiding asset recovery decisions to maximize value and extend lifecycles for IT assets.

The position requires deep hardware expertise, focus on throughput, and the ability to support high-priority client builds and configurations while maintaining strict quality standards.

Qualifications

• 3+ years troubleshooting and performing repairs at a high production level on AIO, laptops, PCs, smartphones, servers and tablets.
• Expert-level hardware diagnostics to identify and resolve complex or intermittent failures.
• Ability to perform advanced board-level and component-level repairs, including power circuitry and system boards.
• Strong knowledge of enterprise models and OEM part numbers to ensure accurate parts ordering and parts master accuracy.
• Proficiency across both Apple and PC ecosystems, including enterprise-grade devices.

Responsibilities

• Diagnose complex or intermittent hardware failures.
• Repair AIO, laptops, PCs, tablets, servers, smartphones, and Apple products.
• Perform advanced board-level or component-level repairs.
• Oversee configuration standards and quality benchmarks.
• Assist management with repair vs. liquidation strategy and process improvements.
• Monitor repair yield and ensure ERP compliance.

Skills

Troubleshooting

Hardware diagnostics

Board-level repairs

Device repair (AIO/Laptop/PC/Tablet)

Enterprise device knowledge

Job description

PlanITROI is seeking a highly skilled Tier 3 Laptop Repair Technician for its Center of Excellence in Youngsville, NC. This role carries responsibility for expert diagnostics, advanced board-level repairs, and guiding asset recovery decisions to maximize value and extend lifecycles for IT assets.

The position requires deep hardware expertise, focus on throughput, and the ability to support high-priority client builds and configurations while maintaining strict quality standards.