Tier 3 Laptop Repair Technician

PlanITROI LLC; Raleigh (NC); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

401(k) with company matches

Paid time off

Job summary

PlanITROI LLC is seeking highly skilled Tier 3 Laptop Repair Technicians for our Center of Excellence in Youngsville, NC. This role focuses on expert diagnostics, advanced board-level repairs, and supporting asset recovery decisions within a high-production repair environment.

Hours are Monday–Friday, 7:30 AM to 4:00 PM. The team supports repairs across AIOs, laptops, PCs, tablets, servers, and Apple products with emphasis on quality, standards, and ERP compliance.

Qualifications

• 3+ years troubleshooting and performing repairs at a high production level on AIO, laptops, PC, smartphones, servers and tablets.
• Expert-level hardware diagnostics to identify, troubleshoot, and resolve complex or intermittent failures.
• Advanced board-level and component-level repairs, including power circuitry and system boards.
• Knowledge of enterprise models and OEM part numbers to ensure correct parts orders and inventory.
• Proficiency across Apple and PC ecosystems, including enterprise-grade devices.

Responsibilities

• Diagnose complex or intermittent hardware failures.
• Repair AIO, laptops, PCs, tablets, servers, smartphones, and Apple products.
• Perform advanced board-level or component-level repairs.
• Oversee configuration standards and quality benchmarks.
• Assist management with repair vs. liquidation decision strategy.
• Help establish repair standards, workflows, and cost-efficiency initiatives.
• Monitor repair yield and recommend process improvements.
• Ensure accurate inventory movement and ERP compliance.
• Support high-priority client builds and custom configurations.

Skills

Hardware diagnostics

Board-level repair

Laptop repair

PC repair

Apple device repair

OEM parts knowledge

Tools

ERP systems

Job description

PlanITROI LLC is seeking highly skilled Tier 3 Laptop Repair Technicians for our Center of Excellence in Youngsville, NC. This role focuses on expert diagnostics, advanced board-level repairs, and supporting asset recovery decisions within a high-production repair environment.

Hours are Monday–Friday, 7:30 AM to 4:00 PM. The team supports repairs across AIOs, laptops, PCs, tablets, servers, and Apple products with emphasis on quality, standards, and ERP compliance.