Lead Computer Repair Expert & Team Builder

PlanITROI, Inc.; Youngsville (NC); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off

Job summary

PlanITROI, Inc. seeks an elite Computer Repair Expert Manager to lead our Youngsville, NC repair operation. You will supervise an audit and repair team, personally tackle complex repairs, and drive processes that elevate quality, efficiency, and profitability.

In this role you will mentor technicians, establish clear targets, and develop scalable repair workflows. You’ll shape a world‑class operation while upholding safety, data security, and customer value as top priorities.

Qualifications

• Demonstrated hands‑on Tier 3 computer repair expertise.
• 2+ years leading a technical repair, refurbishment, or production team.
• Advanced diagnostics across major OEM platforms (Dell, HP, Lenovo, Apple).
• Ability to personally complete routine and complex repairs, including board‑level work.

Responsibilities

• Lead audit and repair teams to deliver high‑quality repairs.
• Own repair productivity, quality, and technician development.
• Train technicians to independently complete increasingly complex repairs.
• Ensure repairs are tested, documented, and moved to QA/production smoothly.

Skills

Tier 3 repair

Repair leadership

Diagnostics

Board‑level repair

Coaching/mentoring

Tools

Repair equipment

Job description

PlanITROI, Inc. seeks an elite Computer Repair Expert Manager to lead our Youngsville, NC repair operation. You will supervise an audit and repair team, personally tackle complex repairs, and drive processes that elevate quality, efficiency, and profitability.

In this role you will mentor technicians, establish clear targets, and develop scalable repair workflows. You’ll shape a world‑class operation while upholding safety, data security, and customer value as top priorities.