Tier 3 IT Support Tech - Government (On-Site)

Reston Consulting Group, Inc.; Saint Petersburg (FL); Vor Ort; USD 82.667.000 - 89.544.000; Vollzeit

Benefits dieser Stelle

Health Care Plan

401k/IRA

Life Insurance

Paid Time Off

Disability

Training & Development

Wellness Resources

Zusammenfassung

Reston Consulting Group, Inc. in St. Petersburg, FL is hiring a Tier 3 IT Support Technician for a full-time, on-site role supporting a federal government customer.

You will troubleshoot advanced issues and work with two other Tier 3 technicians and three Tier 2 technicians to maintain a reliable IT environment for ~225 users. The role covers software testing, deployment, mobile device management, and end-user support while emphasizing security, documentation, and cross-team collaboration.

Qualifikationen

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Minimum 4 years of hands-on experience with software testing and validation.
• Strong background in Tier 3 or senior-level IT support (enterprise or government preferred).
• Proficiency in software packaging, deployment, and license management.
• Experience with cloud-based enterprise solutions (e.g., Google Workspace).
• In-depth knowledge of Windows OS, system imaging, and endpoint management.
• Experience supporting and managing organizational mobile devices.
• Excellent troubleshooting, documentation, and communication skills.
• Ability to manage multiple priorities while following established procedures.
• Strong verbal and written communication skills in English.
• Ability to work independently and maintain confidentiality and security protocols.

Aufgaben

• Lead software testing, approval and deployment for centralized internal and IT staff repository.
• Package and deploy applications in hybrid local/cloud environments.
• Ensure software compatibility, license compliance, and cross-platform functionality.
• Provide administrative support for cloud-based tools such as Google Workspace.
• Support users with software installation, operation, and updates.
• Serve as the primary mobile device manager for approximately 54 devices.
• Oversee provisioning, lifecycle management, security, and technical support.
• Ensure compliance with organizational mobile device policies.
• Provide advanced IT support and resolve escalated technical issues.
• Troubleshoot complex hardware and software issues; conduct root cause analysis.
• Perform system imaging, endpoint patching, and mobile device troubleshooting.
• Develop and maintain SOPs; lead small-scale technical projects.
• Support Windows workstation environments and act as a technical escalation point.

Kenntnisse

Troubleshooting

Documentation

Communication

Independent work

English proficiency

Ausbildung

Bachelor's degree in Computer Science/Information Technology

Tools

Google Workspace

Jobbeschreibung

Reston Consulting Group, Inc. in St. Petersburg, FL is hiring a Tier 3 IT Support Technician for a full-time, on-site role supporting a federal government customer.

You will troubleshoot advanced issues and work with two other Tier 3 technicians and three Tier 2 technicians to maintain a reliable IT environment for ~225 users. The role covers software testing, deployment, mobile device management, and end-user support while emphasizing security, documentation, and cross-team collaboration.