Tier 3 IT Support Technician for Government IT Ops

RCG; Saint Petersburg (FL); On-site; USD 40,000 - 43,000; Full time

Benefits offered by this job

Health Care Plan (Medical, Dental &amp

Retirement Plan (401k, IRA)

Life Insurance (Basic, Voluntary &

Paid Time Off (Vacation, Sick &

Short Term & Long Term Disability

Training & Development

Wellness Resources

Job summary

RCG in St. Petersburg, FL, seeks a Tier 3 IT Support Technician to support a federal government customer. This full-time, on-site role requires handling advanced IT issues beyond Tier 2, with a hybrid option after probation based on performance.

The position supports ~225 users, including mobile devices, software packaging, and cloud tools (Google Workspace). Strong Windows, imaging, and documentation skills are essential for reliable mission-critical operations.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• Minimum 4 years of hands-on experience with software testing and validation.
• Strong background in Tier 3 or senior-level IT support (enterprise or government preferred).
• Proficiency in software packaging, deployment, and license management.
• Experience with cloud-based enterprise solutions (e.g., Google Workspace).
• In-depth knowledge of Windows OS, system imaging, and endpoint management.
• Experience supporting and managing organizational mobile devices.
• Excellent troubleshooting, documentation, and communication skills.
• Ability to manage multiple priorities while following established procedures.
• Strong verbal and written communication skills in English.
• Ability to work independently and maintain confidentiality and security protocols.

Responsibilities

• Lead software testing, approval & deployment.
• Package and deploy applications in hybrid local/cloud environments.
• Ensure software compatibility, license compliance, and cross-platform functionality.
• Provide administrative support for cloud-based tools such as Google Workspace.
• Support users with software installation, operation, and updates.
• Oversee Mobile Device Management for ~54 devices.
• Provide advanced IT support and resolve escalated issues at Tier 3.
• Troubleshoot complex hardware/software issues; conduct root-cause analysis.
• Perform system imaging, endpoint patching, and mobile device troubleshooting.
• Develop and maintain SOPs; lead small-scale technical projects.
• Support Windows workstation environments and act as escalation point.

Skills

Tier 3 IT Support

Software testing

Windows OS

Documentation

Communication

Troubleshooting

Endpoint management

Mobile device support

Education

Bachelor’s degree in Computer Science, Information Technology, or related field

Tools

Google Workspace

Endpoint management tools

Job description

RCG in St. Petersburg, FL, seeks a Tier 3 IT Support Technician to support a federal government customer. This full-time, on-site role requires handling advanced IT issues beyond Tier 2, with a hybrid option after probation based on performance.

The position supports ~225 users, including mobile devices, software packaging, and cloud tools (Google Workspace). Strong Windows, imaging, and documentation skills are essential for reliable mission-critical operations.