Tier 3 IT Support Technician

RCG, Inc.

Saint Petersburg, Northern (FL, KY)

Hybrid

USD 40,000 - 43,000

Full time

11 days ago

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Benefits offered by this job

Health Care Plan

Retirement Plan

Life Insurance

Paid Time Off

Disability

Training & Development

Wellness Resources

Job summary

RCG, Inc. in St. Petersburg, FL, is seeking a Tier 3 IT Support Technician to support a federal government customer with a hybrid option after probation.

You will join two Tier 3 and three Tier 2 technicians, maintaining a reliable IT environment for about 225 users. The role focuses on software testing, deployment, mobile device management, and advanced service desk tasks. A bachelor’s degree and 4+ years of IT experience are required, with strong troubleshooting and documentation skills.

Qualifications

Bachelor’s degree in Computer Science, Information Technology, or related field.
Minimum 4 years of hands-on IT support experience (Tier 3 or senior).
Experience with software packaging, deployment, and license management.
Experience with Google Workspace and cloud-based enterprise solutions.
Strong knowledge of Windows OS, imaging, and endpoint management.
Experience supporting and managing organizational mobile devices.
Excellent troubleshooting, documentation and communication skills.
Ability to manage multiple priorities while following procedures.
Strong verbal and written English communication.

Responsibilities

Lead software testing, approval and deployment processes.
Package, deploy and manage applications across local and cloud environments.
Provide admin support for Google Workspace and related tools.
Provide advanced IT support and escalate as needed.
Perform system imaging, endpoint patching, and mobile device troubleshooting.
Develop and maintain SOPs and lead small technical projects.
Support Windows workstation environments and act as escalation point.

Skills

English

Troubleshooting

Documentation

Communication

Independence

Education

Bachelor's degree in CS/IT or related

Tools

Google Workspace

Windows OS

System Imaging

Endpoint Management

Mobile Device Management

Job description

Location: St. Petersburg, FL – Full-Time, on-site
Hourly Range: $28.85 – $31.25/hour

Who We Are

RCG is a fast-growing federal contracting firm proudly Certified™ as a Great Place to Work®. We are committed to fostering a culture of innovation, inclusion, and excellence. At RCG, we deliver technology and mission support services that help government agencies succeed.

We are currently seeking a Tier 3 IT Support Technician to support our federal government customer in St. Petersburg, FL. A hybrid work schedule may be considered following a successful probationary period and based on performance and operational needs.

Please note:

Due to the secure nature of this government agency, all candidates must be able to meet any client-specific background check requirements.

The Opportunity

This full-time, office-first position is ideal for an experienced IT professional with strong technical depth and a proactive, independent work style. Supporting a geographically dispersed user base of approximately 225 customers, the Tier 3 IT Support Technician will handle complex IT functions and advanced troubleshooting tasks that exceed the capacity of lower-tier service desk staff.

You will work alongside two other Tier 3 technicians and three Tier 2 technicians, playing a key role in maintaining a responsive, reliable IT environment that directly supports mission-critical government operations.

What You’ll Do

Lead Software Testing, Approval & Deployment

Design, develop, and maintain a centralized software repository for internal users and IT staff.
Package and deploy applications in hybrid local/cloud environments.
Ensure software compatibility, license compliance, and cross-platform functionality.
Provide administrative support for cloud-based tools such as Google Workspace.
Support users with software installation, operation, and updates.

Mobile Device Management

Serve as the primary mobile device manager for approximately 54 devices.
Oversee provisioning, lifecycle management, security, and technical support.
Ensure compliance with organizational mobile device policies.

Tier 3 Service Desk Support

Provide advanced IT support and resolve escalated technical issues.
Troubleshoot complex hardware and software issues; conduct root cause analysis.
Perform system imaging, endpoint patching, and mobile device troubleshooting.
Develop and maintain SOPs; lead small-scale technical projects.
Support Windows workstation environments and act as a technical escalation point.

Qualifications

Bachelor’s degree in Computer Science, Information Technology, or related field.
Minimum 4 years of hands-on experience with software testing and validation.
Strong background in Tier 3 or senior-level IT support (enterprise or government preferred).
Proficiency in software packaging, deployment, and license management.
Experience with cloud-based enterprise solutions (e.g., Google Workspace).
In-depth knowledge of Windows OS, system imaging, and endpoint management.
Experience supporting and managing organizational mobile devices.
Excellent troubleshooting, documentation, and communication skills.
Ability to manage multiple priorities while following established procedures.
Strong verbal and written communication skills in English.
Ability to work independently and maintain confidentiality and security protocols.

Preferred

Experience in a federal or multi-site IT environment.
Familiarity with hybrid cloud infrastructure and service management tools.
Prior experience supporting government agency end users.

Work Environment

Full-time, office-first role based in St. Petersburg, FL.
Hybrid schedule may be approved after probationary period, pending performance and client approval.
Occasional local travel may be required.

Physical Demands

Must be able to lift up to 75 lbs on occasion.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

Equal Opportunity Employer

RCG, Inc. is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, national origin, sexual orientation/gender identity, disability, or veteran status. We are committed to fostering a diverse and inclusive workplace.