Tier 3 Deskside Support Engineer | Career Growth

Bell Techlogix; Greenville (TX); On-site; USD 60,000 - 85,000; Full time

Job summary

Bell Techlogix is seeking a Deskside Support Engineer in Texas to install, repair, and support computer hardware and software for client environments. This role provides Tier 3 support, trains other technicians, and coordinates with multiple departments to ensure rapid resolution.

Candidates should have a high school diploma (college degree preferred) and several years of technical experience, with strong communication skills and the ability to travel to client sites.

Qualifications

• Must have a high school diploma or equivalent; College degree in a related field is preferred.
• At least 5 years of technical or related experience is preferred. Relevant education may substitute technical experience.
• Proficient in troubleshooting and repair of laptops, desktops, printers, and peripherals.
• Working knowledge of handheld/mobile devices, and client hardware/software platforms.
• Familiarity with AD and SCCM or similar software; proficient with Microsoft OS and Office suites.

Responsibilities

• Performs routine and advanced computer hardware and software installations, maintenance tasks, troubleshoots, and repairs computer systems and peripheral equipment.
• Primarily provides Tier 3 level support; will provide Tier 1 and/or 2 level support as needed.
• Escalates problems and issues to a higher level of support as needed; manages service impact on customer satisfaction.
• Maintains and updates work order tickets in the client’s ITSM tool.
• Coordinates across multiple departments/vendors to provide support.
• Trains other technicians and supports reporting and coverage as needed.

Skills

Communication

Teamwork

Interpersonal skills

Attention to detail

Customer service

Education

High school diploma or equivalent

College degree in related field preferred

Job description

Bell Techlogix is seeking a Deskside Support Engineer in Texas to install, repair, and support computer hardware and software for client environments. This role provides Tier 3 support, trains other technicians, and coordinates with multiple departments to ensure rapid resolution.

Candidates should have a high school diploma (college degree preferred) and several years of technical experience, with strong communication skills and the ability to travel to client sites.