Deskside Support Engineer — Hardware & IT Ops

Bell Techlogix; Richmond (VA); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

PTO

Health insurance

Dental insurance

Vision insurance

401K

Maternity leave

Paternity leave

Diversity employer

Job summary

Bell Techlogix in Richmond, VA, is seeking a Depot Operations Technical Specialist to support imaging, test updates, and manage depot hardware. You will troubleshoot issues, perform repairs, and train new hires while aligning with standard processes.

The role requires hands-on hardware experience, strong communication, and the ability to multitask in a fast-paced environment. Join a certified Great Place to Work with growth opportunities and competitive benefits.

Qualifications

• Must have an Associate Degree in a related field or equivalent job experience.
• 5+ years of relevant technical work experience.
• Advanced working knowledge and experience related to inventory management and equipment repairs.
• Must be familiar with and knowledgeable in Microsoft Office.

Responsibilities

• Support imaging, update testing, and manage physical and logical hardware inventory within the depot.
• Resolve tickets escalated to Depot by Service Now.
• Understand basic Apple device troubleshooting.
• Adhere to depot processes using ServiceNow and other depot tools.
• Load operating system on computers using standard deployment and build procedures.
• Prepare and ship hardware to correct addresses as needed.
• Prepare returned hardware to be repurposed or retired.
• Troubleshoot issues and/or errors.
• Train new employees on repair and system-based tasks.
• Evaluate business needs and recommend solutions in accordance with standards.
• Evaluate and recommend process improvements.
• Assist in inventories, parts ordering, shipping and handling duties to support the depot services.

Skills

Inventory management

Equipment repairs

Apple device troubleshooting

ServiceNow

Microsoft Office

Education

Associate degree

Tools

ServiceNow

JAMF

Job description

Bell Techlogix in Richmond, VA, is seeking a Depot Operations Technical Specialist to support imaging, test updates, and manage depot hardware. You will troubleshoot issues, perform repairs, and train new hires while aligning with standard processes.

The role requires hands-on hardware experience, strong communication, and the ability to multitask in a fast-paced environment. Join a certified Great Place to Work with growth opportunities and competitive benefits.