Desktop Support Engineer

High Sierra Talent; Town of Texas (WI); On-site; USD 42,000 - 68,000; Full time

Job summary

High Sierra Talent is partnering with a client in Midland, Texas to hire a Help Desk / Desktop Support Specialist. This hands-on IT role delivers high-touch user support in a fast-paced enterprise environment with executives and VIPs.

You will provide Level 1–3 desktop support, troubleshoot hardware and software, configure devices, and collaborate with centralized IT while often working independently in the field. Travel includes Oklahoma and occasional nationwide assignments.

Qualifications

• Proven Level 2–3 desk-side or technical support experience.
• Strong Windows environments and Microsoft 365 knowledge.
• Solid networking knowledge with routers, switches, and wireless networks.
• Experience with Cisco products and field-based IT support.

Responsibilities

• Provide Level 2 and Level 3 desk-side and remote technical support to end users via phone, email, and in person.
• Diagnose and resolve hardware, software, and network issues, including routers, switches, and wireless equipment.
• Install, configure, and maintain computers, peripherals, routers, switches, and network devices.
• Support and troubleshoot Cisco networking equipment, primarily Meraki.
• Perform on-site IT support at remote oil field locations and rigs, often independently.
• Assist with user account administration, password resets, and access permissions.
• Collaborate with centralized IT teams while operating autonomously in the field.
• Accurately document incidents, resolutions, and field support activities.
• Participate in a rotating on-call schedule.
• Travel throughout Oklahoma and occasionally within the continental U.S.
• Perform light manual labor as required (climbing ladders, pulling cables, equipment installs)

Skills

Desk-side support

Windows OS

O365

Networking fundamentals

Cisco

Field support

Customer service

Tools

Meraki

Job description

High Sierra Talent is partnering with a client in Midland, Texas to hire a customer-focused Help Desk / Desktop Support Specialist. This role is ideal for a hands-on IT support professional who enjoys solving problems, delivering high-touch user support, and working in a fast-paced enterprise environment.

The ideal candidate will provide Level 1 desktop and help desk support, troubleshoot hardware and software issues, and deliver white-glove support to executives and VIP users.

Key Responsibilities

• Provide Level 2 and Level 3 desk-side and remote technical support to end users via phone, email, and in person.
• Diagnose and resolve complex hardware, software, and network-related issues, including routers, switches, and wireless equipment.
• Install, configure, and maintain computers, peripherals, routers, switches, and network devices.
• Support and troubleshoot Cisco networking equipment, primarily Meraki.
• Perform on-site IT support at remote oil field locations and rigs, often working independently with no local IT support.
• Assist with user account administration, password resets, and access permissions.
• Collaborate with centralized IT teams while operating autonomously in the field.
• Accurately document incidents, resolutions, and field support activities.
• Participate in a rotating on-call schedule.
• Travel throughout Oklahoma and occasionally within the continental U.S.
• Perform light manual labor as required, including:
• Climbing ladders
• Pulling and running network cabling
• Assisting with equipment installations

Required Qualifications

• Proven experience providing Level 2–3 desk side or technical support.
• Knowledge of Windows environments and Microsoft 365 (O365).
• Solid networking knowledge, including routers, switches, and wireless networks.
• Working knowledge of Cisco products.
• Experience supporting users in remote or field-based environments.
• Ability to work independently and make decisions without supervision in the field.
• Strong team-player mindset — able to collaborate, share knowledge, and support peers when working in the corporate office.
• Excellent communication and customer service skills.

Preferred Qualifications

• Experience in oil & gas, industrial, or field-based IT environments.
• Certifications such as CompTIA A+, Network+, Cisco, or Microsoft certifications.