Tier 3 Clinical App Support Engineer: EMR Focus

Eliassen Group; United States; On-site; USD 62,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401k with company match

Life insurance

Sick time

Job summary

Eliassen Group is seeking a proactive Clinical Application Support Engineer to support EMR software and related engineering tools. The role focuses on resolving issues across front-end and back-end components within a healthcare context.

The ideal candidate will have strong SQL skills, experience with web application troubleshooting, and the ability to work independently in a fast-paced environment while supporting cross-functional remote teams.

Qualifications

• Strong healthcare background (clinical or technical).
• Proficiency in SQL for database queries and scripting.
• Experience with web application troubleshooting and support.
• Basic understanding of networking and computer hardware.
• Familiarity with SDLC processes and functional regression testing.
• Excellent communication skills, both verbal and written.
• Ability to work independently and manage time effectively.
• Experience with Atlassian tools such as JIRA, Confluence, or similar.

Responsibilities

• Provide Tier 3 support for clinical applications, front-end and back-end investigations.
• Conduct root cause analysis of defects and document reported issues.
• Utilize SQL to run audit queries, pull reports, and prepare results for a report-driven enterprise.
• Reproduce and resolve issues when users cannot provide complete steps.
• Work with replication databases, understanding selects, joins, and materialized views.
• Adjust and create new SQL scripts as needed, beyond predefined scripts.
• Open console and developer tools to troubleshoot application performance.
• Collaborate with users to resolve issues and improve application performance.
• Support cross-functional remote teams and manage user expectations effectively.

Skills

Healthcare knowledge

SQL proficiency

Web troubleshooting

Communication skills

Independent worker

JIRA/Confluence

Time management

Tools

JIRA

Confluence

SQL Server

Job description

Eliassen Group is seeking a proactive Clinical Application Support Engineer to support EMR software and related engineering tools. The role focuses on resolving issues across front-end and back-end components within a healthcare context.

The ideal candidate will have strong SQL skills, experience with web application troubleshooting, and the ability to work independently in a fast-paced environment while supporting cross-functional remote teams.