Tier 3 Clinical Application Support Analyst

Eliassen Group; United States; On-site; USD 62,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401k with company match

Life insurance

Sick time

Job summary

Eliassen Group is seeking a proactive Clinical Application Support Engineer to support EMR software and related engineering tools. The role focuses on resolving issues across front-end and back-end components within a healthcare context.

The ideal candidate will have strong SQL skills, experience with web application troubleshooting, and the ability to work independently in a fast-paced environment while supporting cross-functional remote teams.

Qualifications

• Strong healthcare background (clinical or technical).
• Proficiency in SQL for database queries and scripting.
• Experience with web application troubleshooting and support.
• Basic understanding of networking and computer hardware.
• Familiarity with SDLC processes and functional regression testing.
• Excellent communication skills, both verbal and written.
• Ability to work independently and manage time effectively.
• Experience with Atlassian tools such as JIRA, Confluence, or similar.

Responsibilities

• Provide Tier 3 support for clinical applications, front-end and back-end investigations.
• Conduct root cause analysis of defects and document reported issues.
• Utilize SQL to run audit queries, pull reports, and prepare results for a report-driven enterprise.
• Reproduce and resolve issues when users cannot provide complete steps.
• Work with replication databases, understanding selects, joins, and materialized views.
• Adjust and create new SQL scripts as needed, beyond predefined scripts.
• Open console and developer tools to troubleshoot application performance.
• Collaborate with users to resolve issues and improve application performance.
• Support cross-functional remote teams and manage user expectations effectively.

Skills

Healthcare knowledge

SQL proficiency

Web troubleshooting

Communication skills

Independent worker

JIRA/Confluence

Time management

Tools

JIRA

Confluence

SQL Server

Job description

Due to client requirement, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Pay Rate: $45.00 - $65.00/hr on W2

Skills, experience, and other compensable factors will be taken into account when determining pay rate. The pay range provided in this posting is a reflection of a W2 hourly rate; other employment options may be available that may result in pay outside of the provided pay range.

W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.

Job Overview:

We are seeking a proactive and skilled Clinical Application Support Engineer to join our team. This role focuses on supporting the functionality of the EMR and other Engineering Software Development efforts. The ideal candidate will have a strong background in healthcare applications, excellent problem-solving skills, and the ability to work independently in a fast-paced environment.

Key Responsibilities:

• Provide Tier 3 support for clinical applications, focusing on both front-end user interactions and back-end investigations.
• Conduct root cause analysis of defects and document reported issues.
• Utilize SQL to run audit queries, pull reports, and prepare results for a report-driven enterprise.
• Engage in detective work to reproduce and resolve issues when users cannot provide complete steps.
• Work with replication databases, understanding selects, joins, and materialized views.
• Adjust and create new SQL scripts as needed, beyond predefined scripts.
• Open console and developer tools to troubleshoot application performance issues.
• Collaborate with users to resolve issues and improve application performance.
• Support cross-functional remote teams and manage user expectations effectively.

Required Skills:

• Strong healthcare background (clinical or technical).
• Proficiency in SQL for database queries and scripting.
• Experience with web application troubleshooting and support.
• Basic understanding of networking and computer hardware.
• Familiarity with SDLC processes and functional regression testing.
• Excellent communication skills, both verbal and written.
• Ability to work independently and manage time effectively.
• Experience with Atlassian tools such as JIRA, Confluence, or similar.

Preferred Skills:

• Experience with HL7 standards and healthcare data exchange.
• Familiarity with API and web services.
• Experience with backend testing (database and middleware)

Please be advised- If anyone reaches out to you about an open position connected with Eliassen Group, please confirm that they have an Eliassen.com email address and never provide personal or financial information to anyone who is not clearly associated with Eliassen Group. If you have any indication of fraudulent activity, please contact [e-mail].