Remote EMR/EHR Application Support Lead
Eliassen Group
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Benefits offered by this job
Job summary
Eliassen Group is seeking an EMR/EHR Application Support Manager for a remote contract engagement. You will lead production support, maintenance, optimization, and continuous improvement of EMR/EHR and related clinical applications, mentor analysts, and coordinate with clinicians, vendors and development teams.
Responsibilities include establishing SLAs, incident response, and guiding upgrades and go-live activities across Epic, Cerner, Athenahealth, NextGen, eClinicalWorks, Meditech and other
Qualifications
- 5+ years supporting EMR/EHR or healthcare applications.
- 2+ years leading or supervising support teams.
- Experience supporting clinical users in healthcare environments.
- Strong incident management and service delivery background.
- SQL databases and query troubleshooting experience.
- Knowledge of healthcare workflows and clinical operations.
- Excellent communication and stakeholder management.
- Preferred: Epic, Cerner, Athena, eClinicalWorks, NextGen, or Meditech experience.
- Preferred: ITIL Certification and Healthcare Informatics certification.
- Preferred: HL7 interfaces and healthcare integrations experience.
- Preferred: Jira, ServiceNow, Confluence, or similar ticketing systems.
- Preferred: Project management and EMR go-live leadership.
Responsibilities
- Lead and mentor a team of Application Support Analysts and manage daily operations.
- Establish SLAs and support metrics, coordinate on-call schedules and incident response.
- Develop support processes, knowledge articles, and SOPs.
- Oversee support for EMR/EHR platforms including Epic, Cerner, Athenahealth, NextGen, eClinicalWorks, Meditech, or proprietary systems.
- Ensure prompt resolution of clinical and operational issues and manage major incidents.
- Coordinate cross-functional resolution teams and support upgrades, releases, and go-live activities.
- Monitor application performance and availability.
- Partner with clinical, operational and business leaders as escalation point for complex issues.
- Collaborate with vendors on defects, enhancements, and support requests; facilitate outages communications.
- Guide troubleshooting of application, SQL/database, interface failures, HL7 and API integrations, and reporting/workflow issues.
- Ensure root cause analysis for recurring problems and drive continuous improvement.
- Ensure HIPAA compliance and support audits/regulatory standards; maintain controls documentation.
Skills
Education
Tools
Job description
Eliassen Group is seeking an EMR/EHR Application Support Manager for a remote contract engagement. You will lead production support, maintenance, optimization, and continuous improvement of EMR/EHR and related clinical applications, mentor analysts, and coordinate with clinicians, vendors and development teams.
Responsibilities include establishing SLAs, incident response, and guiding upgrades and go-live activities across Epic, Cerner, Athenahealth, NextGen, eClinicalWorks, Meditech and other
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