Remote EMR/EHR Application Support Lead

Eliassen Group; Topeka (KS); Remote; USD 96,000 - 110,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k with company matching

Life insurance

Job summary

Eliassen Group seeks an EMR/EHR Application Support Manager to lead a remote, contract-based team responsible for production support, maintenance, and optimization of EMR/EHR systems. You will mentor analysts, drive SLAs, and coordinate with clinicians, business partners, and vendors to ensure stability and regulatory compliance.

The role emphasizes incident management, process improvements, and healthcare workflow expertise across Epic, Cerner, Athenahealth, NextGen, and other platforms.

Qualifications

• 5+ years supporting EMR/EHR or healthcare applications
• 2+ years leading or supervising support teams
• Experience supporting clinical users in healthcare environments
• Strong incident management and service delivery background
• SQL databases and query troubleshooting experience
• Knowledge of healthcare workflows and clinical operations
• ITIL Certification and Healthcare Informatics certification (preferred)
• HL7 interfaces and healthcare integrations experience (preferred)
• Jira, ServiceNow, Confluence, or similar ticketing systems (preferred)
• Project management experience and EMR implementation or go-live support leadership (preferred)

Responsibilities

• Lead and mentor a team of Application Support Analysts and manage daily operations
• Establish SLAs and support metrics, and coordinate on-call schedules and incident response
• Develop support processes, knowledge articles, and standard operating procedures
• Oversee support for EMR/EHR platforms including Epic, Cerner, Athenahealth, NextGen, eClinicalWorks, Meditech, or proprietary systems
• Ensure prompt resolution of clinical and operational application issues and manage major incidents
• Coordinate cross-functional resolution teams and support upgrades, releases, enhancements, and go-live activities
• Monitor application performance and availability
• Partner with clinical, operational, and business leaders, serving as escalation point for complex issues
• Collaborate with vendors on defects, enhancements, and support requests, and facilitate communication during outages
• Guide troubleshooting of application, SQL/database, interface failures, HL7 and API integrations, and reporting or workflow issues
• Ensure root cause analysis for recurring problems and drive continuous improvement
• Ensure HIPAA compliance, support audits and regulatory standards, and maintain documentation of controls and processes

Skills

Incident management

SQL queries

Stakeholder management

Healthcare IT

Leadership

HIPAA compliance

Education

Bachelor's degree in Information Technology, Healthcare Informatics, Computer Science, or related field

Tools

Epic EHR

Cerner EHR

Athenahealth

NextGen

eClinicalWorks

Meditech

Jira

ServiceNow

Confluence

Job description

Eliassen Group seeks an EMR/EHR Application Support Manager to lead a remote, contract-based team responsible for production support, maintenance, and optimization of EMR/EHR systems. You will mentor analysts, drive SLAs, and coordinate with clinicians, business partners, and vendors to ensure stability and regulatory compliance.

The role emphasizes incident management, process improvements, and healthcare workflow expertise across Epic, Cerner, Athenahealth, NextGen, and other platforms.