Tier 2 VoIP & Network Support Technician

Culture Fits LLC; Lewisville (TX); On-site; USD 34,000 - 55,000; Full time

Benefits offered by this job

401(k) matching

Medical insurance

Dental insurance

Vision insurance

Supplemental insurance

PTO

Professional development

Job summary

Culture Fits LLC in Lewisville, TX is seeking a Tier 2 Support Technician with 2–3 years in network troubleshooting and VoIP support. You will handle escalated tickets, diagnose complex VoIP and networking issues, and document all actions for quality service.

The role emphasizes customer focus, ownership of issues, and collaboration with Tier 3 and engineering teams. On-site, full-time with ongoing professional growth.

Qualifications

• 2–3 years of experience in network troubleshooting or VoIP technical support.
• Solid understanding of DNS, DHCP, port forwarding, and LAN environments.
• Strong written and verbal communication skills.

Responsibilities

• Take ownership of escalated tickets from Tier 1 and guide resolution.
• Troubleshoot complex VoIP, networking, and connectivity issues.
• Diagnose call flows, SIP trunks, and integrations.
• Document troubleshooting steps and resolutions in the ticketing system.
• Provide on-site support as required and maintain customer environments.

Skills

Network troubleshooting

VoIP systems

Customer service

SIP trunks

Job description

Culture Fits LLC in Lewisville, TX is seeking a Tier 2 Support Technician with 2–3 years in network troubleshooting and VoIP support. You will handle escalated tickets, diagnose complex VoIP and networking issues, and document all actions for quality service.

The role emphasizes customer focus, ownership of issues, and collaboration with Tier 3 and engineering teams. On-site, full-time with ongoing professional growth.