Tier 2 IT Support Specialist - Cloud & Endpoint Admin

StoneGate Senior Living, LLC; Lewisville (TX); Presencial; USD 55.000 - 75.000; Jornada completa

Descripción de la vacante

StoneGate Senior Living in Lewisville, TX is seeking an IT Support Specialist II (Tier 2) to join our IT team as the primary escalation point for Tier 1 support. You will troubleshoot and resolve advanced technical issues across our cloud-based environment and support Windows devices, printers, VoIP systems, and business-critical applications.

The ideal candidate has hands-on experience with Microsoft 365, Entra ID, Intune, Azure services, and Google Admin Console, plus strong customer service

Formación

• 3+ years of IT support experience, including at least 1 year in Tier 2/2nd line support.
• Strong experience administering and supporting Microsoft 365 services (Exchange Online, Teams, OneDrive, SharePoint).
• Experience with Entra ID, Intune, Windows 10/11, and MFA/Conditional Access policies.
• Familiarity with Google Admin Console and device management.
• Experience with ticketing systems and documenting support activities.

Responsabilidades

• Provide Tier 2 technical support and resolve escalated incidents from the Service Desk.
• Troubleshoot and support Windows 10/11 devices, printers, VoIP systems, and business-critical applications.
• Administer and support Microsoft 365 services (Exchange Online, Teams, OneDrive, SharePoint).
• Manage user accounts, security groups, licensing, and MFA within Entra ID.

Conocimientos

Microsoft 365

Entra ID

Intune

Windows 10/11

MFA & CA

Google Admin Console

Ticketing systems

Educación

High School Diploma or equivalent

Associate's degree in IT or related field

Herramientas

Matrix42

Descripción del empleo

StoneGate Senior Living in Lewisville, TX is seeking an IT Support Specialist II (Tier 2) to join our IT team as the primary escalation point for Tier 1 support. You will troubleshoot and resolve advanced technical issues across our cloud-based environment and support Windows devices, printers, VoIP systems, and business-critical applications.

The ideal candidate has hands-on experience with Microsoft 365, Entra ID, Intune, Azure services, and Google Admin Console, plus strong customer service