Tier 2 Technical Support Analyst (Fully Remote)

Privia Health; United States; Remote; USD 72,000 - 85,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Pet insurance

401K

Paid time off

Fully remote

Job summary

Privia Health seeks a remote IT Support/Network Administrator to resolve Tier 2 escalations and conduct advanced remote diagnostics. You will manage Meraki-based network infrastructure including firewalls, switches, VPNs, VLANs, and DNS, and oversee deployments for clinical equipment such as EKG and spirometry.

The role requires 2+ years in IT support or network administration, a strong background in Google Workspace, NinjaOne, ConnectWise, Salesforce, and hands-on experience with 8x8 VoIP and

Qualifications

• 2+ years in IT support or network administration
• Bachelor's degree or commensurate experience preferred
• Strong technical background in Google Workspace, NinjaOne, ConnectWise, and Salesforce
• Hands-on experience with 8x8 VoIP telephony systems and Cisco Meraki hardware

Responsibilities

• Resolve complex, high-priority Tier 2 technical escalations and conduct advanced remote diagnostic sessions.
• Manage network infrastructure, including Meraki firewalls, switches, VPNs, VLANs, and DNS configurations.
• Oversee specialized hardware deployments and diagnostics for clinical equipment like EKG and spirometry.

Skills

Tier 2 escalations

Remote diagnostic sessions

Network administration

IT support

Education

Bachelor's degree or commensurate experience

Tools

Google Workspace

NinjaOne

ConnectWise

Salesforce

8x8 VoIP

Cisco Meraki

Job description

• Resolve complex, high-priority Tier 2 technical escalations and conduct advanced remote diagnostic sessions.
• Manage network infrastructure, including Meraki firewalls, switches, VPNs, VLANs, and DNS configurations.
• Oversee specialized hardware deployments and diagnostics for clinical equipment like EKG and spirometry.

Qualifications:

• Bachelor's degree or commensurate experience preferred with 2+ years in IT support or network administration.
• Strong technical background in Google Workspace, NinjaOne, ConnectWise, and Salesforce.
• Hands-on experience with 8x8 VoIP telephony systems and Cisco Meraki hardware.

Additional Information:

• Salary range $72,000 to $85,000 base pay with annual bonus targeted at 15%.
• Benefits include medical, dental, vision, life insurance, pet insurance, 401K, and paid time off.
• Fully remote role requiring minimum internet speeds of 5 Mbps download and 3 Mbps upload.

Privia Health is a technology-driven physician enablement company that collaborates with medical groups, health plans, and health systems to optimize practices and improve patient care. Led by top industry talent, the company has scalable operations and cloud-based technology to reduce healthcare costs and improve outcomes.