Tier 2 Technical Support

Viaero Wireless; Fort Morgan (CO); Presencial; USD 23.000 - 25.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance benefits

401(k) with company match

Tuition reimbursement

Descripción de la vacante

Viaero Wireless is seeking a Tier 2 Technical Support Advisor to join our on-site call center team in Fort Morgan, CO. You will handle a high volume of inbound calls, troubleshoot wireless product and network issues, and ensure fast resolution with top-tier service.

Ideal candidates have strong communication, multitasking, and a solid tech understanding. Training is provided, and on-call/weekend shifts rotate to cover customer needs. We value reliability and teamwork in a fast-paced setting.

Formación

• High School diploma or equivalent required.
• Bilingual (Spanish/English) is a plus; associate degree preferred.

Responsabilidades

• Provide strong customer service to internal and external customers.
• Handle a large volume of inbound calls for technical issues regarding Viaero's wireless products and services (training is provided).
• Communicate professionally with customers; demonstrate courtesy and patience.
• Provide support for text, multimedia messaging and internet equipment and services.
• Use tools to troubleshoot network issues and provisioning errors.
• Document problems using a trouble ticket system.
• Maintain quality assurance standards and punctual attendance.
• Support new team members and provide guidance.

Conocimientos

Customer service

Verbal communication

Written communication

Multitasking

Technical aptitude

Troubleshooting

Windows-based computers

Bilingual (Spanish/English)

Educación

High School diploma or equivalent

Associate Degree preferred

Herramientas

Ticketing system

Descripción del empleo

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Tier 2 Technical Support

CUSTOMER SERVICE Regular Full-Time Clerical Fort Morgan, Fort Morgan, CO, US

Salary Range: $16.50 To $18.00 Hourly

Are you passionate about technology, whether it be gaming, building computers or just helping friends/family with the most recent phones? Then you will fit right in at Viaero as a Tier 2 Technical Support Advisor.

We train our Tier 2 Technical Support Specialists to work onsite at our Call Center and be our in-house experts when it comes to resolving technical device and network issues for our customers. They strive to provide one-call resolution. Tier 2 Advisors will work closely with Customer Service, Network Operations and Field Operations to provide technical support and assistance to our customers. Because of the nature of this position, candidates must possess outstanding work skills including, but not limited to, excellent verbal and written communication skills, ability to multitask and work under pressure, strong understanding of technology, and most importantly a commitment to the customer for a fast resolution.

On-call and weekend shifts are done by rotation.

Responsibilities and Duties:

• Provide strong customer service to internal and external customers
• Handle a large volume of inbound calls from internal and external customers for technical issues regarding Viaero's wireless products and services (training is provided!)
• Communicate with internal and external customers in a professional manner while demonstrating courtesy, and patience
• Provide support to internal and external customers for text, multimedia messaging and internet equipment and services
• Utilize tools and resources to troubleshoot network complaints and provisioning errors
• Document problems with high degree of accuracy utilizing a trouble ticket system
• Achieve quality assurance standards for consistent performance
• Demonstrate consistent and punctual attendance. Must be able to work a variable schedule and overtime when necessary
• Provide input on the implementation of new products to improve the efficiency of resolution of network issues
• Assist and provide guidance to new team members
• Additional duties as required.

Qualifications:

• High School diploma or equivalent is required
• Associate Degree preferred
• Bilingual (Spanish/English) is a plus
• Tech savvy and have an aptitude for understanding technology
• Energetic, able to work under pressure in dynamic, fast-moving environment
• Outstanding verbal and written communicationskills
• Detail oriented
• The ability to multitask and strong troubleshooting skills
• The ability to learn about our network and technical features of our products to improve efficiency
• Experience working with Windows-based computers, including general office software

What we offer:

• Competitive pay
• Growth opportunities
• Comprehensive benefits package includes health insurance benefits (Medical, Vision and Dental), Short-term Disability, Life Insurance, freephone/service, tuition reimbursement, 401(k) with company match, vacation, sick leave, and holiday pay.