Internet Installation Technician

Viaero Wireless; Kearney (NE); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Health insurance benefits

401(k) with company match

Tuition reimbursement

Daily travel per diem

Paid lodging when traveling overnight

Vacation, sick leave, and holiday pay

Job summary

Viaero Wireless is seeking an Internet/Data Installation Technician in Kearney, Nebraska. The role involves installing and supporting home internet and phone services, ensuring quality customer service while working in various conditions.

Candidates must be at least 21 years old, possess a high school diploma, and have strong technical and communication skills. A comprehensive benefits package includes health insurance, 401(k) matching, and other perks.

Qualifications

• At least 21 years old with a driver's license.
• Ability to work outside in extreme weather.
• Pass pre-employment checks including background, motor vehicle, and substance screening.
• Experience with electronic cabling and connections.
• Physical ability to climb onto rooftops and work safely from heights.

Responsibilities

• Set up Internet and phone services at customer locations.
• Verify customers’ Internet connectivity.
• Install external antennas and cabling as needed.
• Troubleshoot Internet service issues.
• Coordinate responses to Trouble Tickets efficiently.

Skills

Customer service skills

Technical skills

Verbal communication

Written communication

Networking setup and testing

Education

High School diploma or equivalent

Associate’s or Vocational degree in a relevant field

Tools

Windows-based systems

Construction tools

Hand tools

Job description

The Internet/Data Installation Technician provides installation and customer support for Viaero's home internet products and home phone services within your region. You can combine your excellent customer service skills with your strong technical skills and work within a dynamic team of professionals.

Responsibilities and Duties

• Perform setup of Internet and/or phone services at customer premises, providing the best in customer service.
• Verify residential customer’s internet connection.
• Install external antennas and cabling, as needed.
• Perform troubleshooting for internet service issues.
• Coordinate with schedulers with regard to responding to Trouble Tickets (customer issues) in a timely manner.
• Coordinate with schedulers for appointments, and communicate with customers regarding arrival time.
• Maintain adequate supplies on service truck to complete required task efficiently.
• Update and program data devices, as required.
• Additional duties as required.

Qualifications

• Candidates must be at least 21 years old, have a High School diploma or equivalent, and a valid driver's license. An Associate’s or Vocational degree in a relevant field is desirable.
• Able to work outside in various extreme weather conditions
• Must have the ability to pass pre-employment checks, which include a criminal background check, motor vehicle record check, and substance screening, following federal law
• Strong verbal and written communication skills.
• Experience with Windows-based systems and PCs, including networking setup and testing.
• Understanding of electronic cabling and connections.
• Experience with construction and hand tools
• Physically and mentally able to climb onto rooftops, and able to work in a safe manner from both rooftops and ladders.
• Able to travel to locations requiring an overnight stay.
• Flexibility to work weekends and other varied shifts, as assigned, and rotating on-call.

Comprehensive benefits package includes health insurance benefits (Medical, Vision and Dental), Short-term Disability, Life Insurance, free phone/service, tuition reimbursement, 401(k) with company match, daily travel per diem + paid lodging when traveling overnight, vacation, sick leave and holiday pay.