Internet Installation Technician

Viaero Wireless; Wray (CO); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Short-term Disability

Life Insurance

Free phone/service

Tuition reimbursement

401(k) with company match

Daily travel per diem

Vacation

Sick leave and holiday pay

Job summary

Viaero Wireless is seeking an Internet/Data Installation Technician to install and support home internet products and home phone services within your region. Combine strong customer service with technical skills in a dynamic team environment.

You will set up services at customer premises, verify connections, install antennas and cabling, troubleshoot issues, and coordinate with schedulers to respond to incidents quickly. A valid driver’s license and ability to travel are required.

Qualifications

• High School diploma or equivalent; Associate’s or vocational degree desirable.
• Must be able to work outdoors in various extreme weather conditions.
• Ability to pass pre-employment checks including background, MVR, and substance screening.
• Strong verbal and written communication skills.
• Experience with Windows-based systems and PCs, including networking setup and testing.
• Able to lift 50 pounds and climb rooftops / work from ladders.
• Must travel to locations requiring overnight stay.
• Flexibility to work weekends and varied shifts, on-call as needed.

Responsibilities

• Perform setup of Internet and/or phone services at customer premises, delivering excellent customer service.
• Verify residential customer’s internet connection.
• Install external antennas and cabling as needed.
• Troubleshoot internet service issues.
• Coordinate with schedulers to respond to Trouble Tickets promptly.

Skills

Customer service

Communication

Networking

Education

High School diploma or equivalent

Associate’s or Vocational degree desirable

Tools

Windows-based systems

Job description

The Internet/Data Installation Technician provides installation and customer support for Viaero's home internet products and home phone services within your region. You can combine your excellent customer service skills with your strong technical skills and work within a dynamic team of professionals.

Responsibilities and Duties

• Perform setup of Internet and/or phone services at customer premises, providing the best in customer service.
• Verify residential customer’s internet connection.
• Install external antennas and cabling, as needed.
• Perform troubleshooting for internet service issues.
• Coordinate with schedulers with regard to responding to Trouble Tickets (customer issues) in a timely manner.
• Coordinate with schedulers for appointments and communicate with customers regarding arrival time.
• Maintain adequate supplies on service truck to complete required task efficiently.
• Update and program data devices, as required.
• Additional duties as required.

Qualifications

• Candidates must be at least 21 years old, have a High School diploma or equivalent, and a valid driver's license. An Associate’s or Vocational degree in a relevant field is desirable.
• Able to work outside in various extreme weather conditions
• Must have the ability to pass pre-employment checks, which include a criminal background check, motor vehicle record check, and substance screening, following federal law
• Strong verbal and written communication skills.
• Experience with Windows-based systems and PCs, including networking setup and testing.
• Understanding of electronic cabling and connections.
• Experience with construction and hand tools
• Able to lift 50 pounds
• Physically and mentally able to climb onto rooftops, and able to work in a safe manner from both rooftops and ladders.
• Able to travel to locations requiring an overnight stay.
• Flexibility to work weekends and other varied shifts, as assigned, and rotating on-call.

• health insurance benefits (Medical, Vision and Dental)
• Short-term Disability
• Life Insurance
• free phone/service
• tuition reimbursement
• 401(k) with company match
• daily travel per diem + paid lodging when traveling overnight
• vacation
• sick leave and holiday pay