Customer Service Representative

Viaero Wireless; Fort Morgan (CO); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Growth opportunities

Health insurance (Medical, Vision, and

Dental insurance

Short-term Disability

Life Insurance

Tuition reimbursement

401(k) with company match

Paid vacation

Sick leave

Holiday pay

Free phone/service

Job summary

Viaero Wireless is seeking a Customer Service Representative in Fort Morgan, CO. The role focuses on handling inbound calls about cellular service, resolving issues in one call when possible, and delivering feedback to improve customer service and efficiency.

Training and growth opportunities are highlighted, with a call center base at 830 E Platte Ave Suite D, Fort Morgan. Shifts include evening and weekend rotations, with a comprehensive benefits package and potential bonuses for upselling or

Qualifications

• Must have excellent verbal communication and problem-solving skills.
• Ability to quickly learn plans, features, and technical details of services.
• Sales ability is a definite plus and helps performance.
• Bilingual in Spanish is a plus and helpful in serving customers.

Responsibilities

• Explain and change rate plans, features, services, promotions, and usage.
• Assist customers with questions about their bill or billing issues.
• Add or change products/plans/features/services for customers (Opportunity to earn bonuses).
• Handle customer concerns and requests for general information.
• Perform other duties as assigned.

Skills

Verbal communication

Problem-solving

Learning agility

Sales ability

Bilingual Spanish

Education

High school diploma or GED

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Representative

CUSTOMER SERVICE Regular Full-Time Clerical Fort Morgan, Fort Morgan, CO, US

3 days ago Requisition ID: 3921

Salary Range: $16.00 To $18.00 Hourly

As a Viaero Customer Care Representative, you would be responsible for handling inbound phone calls regarding cellular service. Our Representatives strive to provide one-call resolution for problems, issues, and inquiries conveyed by customers. You would also provide valuable feedback to our management regarding ways to improve efficiency and customer service and can play a large role in retaining our loyal customers. In this role, you get an excellent foundation that you can use to move into higher-level or more specialized positions within the Customer Care team or within other Viaero departments, which allows you an unrivaled opportunity for growth! This position is based in our call center located at 830 E Platte Ave Suite D, Fort Morgan, CO 80701.

Shifts are assigned through quarterly shift bid, and on-call and Saturday shifts are done on rotating basis. Customer Care Team hours of operation are as follows:

Monday – Friday: 6:00am-8:00pm
Saturday: 8:00am-5:00pm (rotating shift)
Sunday: 11am – 5:00pm

Responsibilities and Duties:

• Explain and change rate plans, features, services, promotions, and usage.
• Assist customers who have questions about their bill, or who are having issues with their billing.
• Add or change existing products/plans/features/services for customers (Opportunity to earn bonuses)
• Handle customer concerns and requests for general information.
• Perform other duties as assigned.

Qualifications:

Viaero's Customer Care Representatives need to have:

• Outstanding verbal communication and problem-solving skills.
• The ability to learn about our plans, services, and technical features of our products.
• Sales ability is a definite plus!
• Bilingual in Spanish is a plus!

Must be at least 18 years old, have a valid driver's license, and a high school diploma or GED. Customer service or sales experience is desirable but will train the right candidate. Must have the ability to pass pre-employment checks, which include a criminal background check and substance screening, following federal law.

What we offer:

• Growth opportunities
• Comprehensive benefits package includes health insurance benefits (Medical, Vision and Dental), Short-term Disability, Life Insurance, free phone/service, tuition reimbursement, 401(k) with company match, vacation, sick leave and holiday pay.