Tier 2 Systems Administrator - 365, Entra ID & PowerShell

Nmble Hiring Solutions; Chicago (IL); Hybrid; USD 70,000 - 90,000; Full time

Job summary

Nmble Hiring Solutions is seeking an IT support specialist in the Chicago area to take escalations and resolve recurring issues, covering Microsoft 365, Entra ID, Intune, and AD.

You will automate with PowerShell, document fixes for Tier 1 handoffs, and ensure onboarding/offboarding access is handled on time.

The role offers a pay range of $70K–$90K base, with work arrangements ranging from mostly remote to several days onsite depending on the employer.

Qualifications

• 3+ years in IT support with Tier 2 or sysadmin experience.
• Experience with Intune/MDM and Active Directory.
• PowerShell used to fix real problems.
• Strong ticketing and documentation for others to follow.
• Based in the Chicago area.

Responsibilities

• Take escalations Tier 1 can't close and fix them for good.
• Administer Microsoft 365 and Entra ID: users, licenses, groups, MFA, conditional access.
• Manage laptops and phones in Intune: enrollment, patching, compliance.
• Maintain Active Directory and Group Policy, plus Windows Server where it still runs.
• Run onboarding and offboarding, so access is granted and removed on time.
• Write PowerShell to wipe out the tickets that keep coming back.
• Document fixes so Tier 1 can handle the next one.

Skills

IT support

Intune

Active Directory

PowerShell

Documentation

Tools

Intune

PowerShell

Active Directory

Job description

Nmble Hiring Solutions is seeking an IT support specialist in the Chicago area to take escalations and resolve recurring issues, covering Microsoft 365, Entra ID, Intune, and AD.

You will automate with PowerShell, document fixes for Tier 1 handoffs, and ensure onboarding/offboarding access is handled on time.

The role offers a pay range of $70K–$90K base, with work arrangements ranging from mostly remote to several days onsite depending on the employer.