Automation-Driven IT Support Engineer (M365/Intune)

Diverse Tech Services; Indianapolis (IN); In loco; USD 60.000 - 90.000; Tempo pieno

Vantaggi offerti da questo lavoro

PTO & holidays

401K plan

Medical/Dental/Vision

Disability & Life Insurance

Descrizione del lavoro

Diverse Tech Services, Inc. is seeking an IT Support & Automation Engineer to own Tier 2 issues and drive safe, practical improvements.

You will troubleshoot Microsoft 365, Entra ID, Intune, Windows, and related security concerns, turning recurring tasks into reliable PowerShell/RMM/PSA workflows. We value practical problem-solving and the ability to explain testing, rollback, and secure AI usage without exposing client data.

Competenze

• Independent ownership of Tier 2 issues.
• Strong Microsoft 365/Entra ID/Intune and Windows troubleshooting skills.
• Ability to explain testing, protections, rollback, and AI usage without exposing client data.

Mansioni

• Tier 2 ticket resolution and client communication.
• Improve automation using PowerShell and RMM.
• Document testing, rollback procedures, and security-conscious administration.
• Develop reusable runbooks and AI-assisted support processes.

Conoscenze

Independent ownership

End-user communication

Troubleshooting depth

Strumenti

Microsoft 365

Entra ID

Intune

Windows troubleshooting

PowerShell

RMM

PSA

Workflow automation

Descrizione del lavoro

Diverse Tech Services, Inc. is seeking an IT Support & Automation Engineer to own Tier 2 issues and drive safe, practical improvements.

You will troubleshoot Microsoft 365, Entra ID, Intune, Windows, and related security concerns, turning recurring tasks into reliable PowerShell/RMM/PSA workflows. We value practical problem-solving and the ability to explain testing, rollback, and secure AI usage without exposing client data.