Tier 2 Service Desk Technician – IT & Front Desk (Onsite)

ANA; Spartanburg (SC); On-site; USD 39,000 - 44,000; Full time

Benefits offered by this job

401k with company contribution

Medical, Dental, & Vision

Life Insurance

Voluntary Accident Insurance

Voluntary Critical Illness Insurance

Employee Assistance Program

Job summary

ANA in Spartanburg, SC is seeking a Service Desk Support Technician II to resolve complex incidents and support end-users across Windows, macOS, and cloud services. This onsite role combines technical IT support (90%) with light office duties (10%).

You will troubleshoot hardware, software, identity, and network issues, manage Active Directory, Entra ID, Azure RBAC, and coordinate with security and infrastructure teams to ensure timely ticket resolution.

Qualifications

• CompTIA A+ Certification – Required
• 3+ years of help desk experience, Tier 2 preferred
• Strong Windows/macOS, Microsoft 365, and identity management
• Experience with Azure Entra ID and RBAC
• Familiarity with ticketing tools: ServiceNow/ManageEngine/Jira

Responsibilities

• Serve as Tier 2 escalation point for complex issues
• Troubleshoot hardware, software, network, identity, and cloud problems
• Manage AD/Entra ID accounts, groups, and MFA
• Coordinate with infra teams to resolve incidents efficiently
• Document solutions and contribute to knowledge base
• Provide mentorship to Level One staff
• Balance IT support with light office duties as needed

Skills

Tier 2 support

Active Directory

Entra ID / Azure

Microsoft 365

Customer service

Endpoint management

Tools

ServiceNow

ManageEngine

Jira

Job description

ANA in Spartanburg, SC is seeking a Service Desk Support Technician II to resolve complex incidents and support end-users across Windows, macOS, and cloud services. This onsite role combines technical IT support (90%) with light office duties (10%).

You will troubleshoot hardware, software, identity, and network issues, manage Active Directory, Entra ID, Azure RBAC, and coordinate with security and infrastructure teams to ensure timely ticket resolution.