Onsite Tier 2 IT Service Desk

ANA, Inc; Spartanburg (SC); On-site; USD 39,000 - 44,000; Full time

Benefits offered by this job

Competitive pay

401k with company contribution

Medical, Dental, & Vision

Life Insurance

Employee Assistance Program

Employee Appreciation Programs

Job summary

Alliance North America seeks a Service Desk Support Technician II in Spartanburg, SC. The role focuses on escalated IT support (Tier 2) across endpoint, identity, and cloud services with hybrid work and 90% desk support.

The candidate will handle Active Directory, Entra ID, Microsoft 365, and Azure-related tasks, while also assisting with general office duties at the Duncan, SC office.

Qualifications

• CompTIA A+ certification required.
• 3+ years in a help desk/service desk role; at least 1 year in Tier 2.
• Strong knowledge of Windows and macOS, Microsoft 365, and enterprise apps.

Responsibilities

• Serve as Tier 2 escalation point for issues unresolved by Level 1.
• Troubleshoot hardware, software, network, identity, and cloud problems.
• Manage user identities with Active Directory and Entra ID; MFA and RBAC concepts.

Skills

CompTIA A+ Certification

CompTIA Network+ Certification

Windows

macOS

Active Directory

Azure Entra ID

Microsoft 365

EndPoint Management

Cloud concepts

Ticketing systems (ServiceNow/Jira)

Tools

Azure Portal

Microsoft Intune

Office 365 admin tools

Job description

Alliance North America seeks a Service Desk Support Technician II in Spartanburg, SC. The role focuses on escalated IT support (Tier 2) across endpoint, identity, and cloud services with hybrid work and 90% desk support.

The candidate will handle Active Directory, Entra ID, Microsoft 365, and Azure-related tasks, while also assisting with general office duties at the Duncan, SC office.