Tier 2 Service Desk Engineer – TS/SCI Eligible

Cherokee Federal; Dahlgren (VA); On-site; USD 77,000 - 104,000; Full time

Job summary

Cherokee Nation Defense Solutions (CNDS), part of Cherokee Federal, seeks a Tier 2 Service Desk Support Specialist to deliver comprehensive IT support for government systems and ensure reliable operations. You will escalate issues and support hardware/software, including classified networks.

Role requires US citizenship, TS/SCI clearance or SAP eligibility, DoD cyber policy compliance, and 3–7 years of help desk experience with standard desktop software.

Qualifications

• Security+ certification (or higher) for IAT II certification.
• Compliance with DoD and Command's Cyber Security policies.
• Obtain and remain current with DoDM 8140.03 certifications.
• Successful completion of privileged user account exam.
• Experience in computer setup, configuration, and troubleshooting.
• Training in automated help desk management systems.
• 3-7 years of help desk or related technical experience.
• Familiarity with Standard Desktop Configuration software (MS Office, Adobe, browsers).
• U.S. Citizen; TS/SCI clearance and SAP eligibility.
• Pass pre-employment qualifications of Cherokee Federal.

Responsibilities

• Interface with support groups to ensure proper escalation during outages.
• Provide hardware and software support using testing tools and techniques.
• Assist with hardware installation and LAN server support.
• Configure, install, and troubleshoot software elements and OS including classified systems.
• Escalate hardware repair/replacement issues to vendors as needed.
• Create as-built diagrams and documentation such as layout drawings and specs.
• Ensure compliance with DoD and Command Cyber Security policies.
• Provide desktop support and fulfill contract requirements.
• Perform other job-related duties as assigned.

Skills

Security+ IAT II

DoD Cyber Security

Privileged account exam

Computer setup/configuration

Help desk experience 3-7 years

Automated help desk systems

MS Office/Adobe/Web browsers

U.S. Citizen

TS/SCI clearance eligibility

SAP eligibility

Job description

Cherokee Nation Defense Solutions (CNDS), part of Cherokee Federal, seeks a Tier 2 Service Desk Support Specialist to deliver comprehensive IT support for government systems and ensure reliable operations. You will escalate issues and support hardware/software, including classified networks.

Role requires US citizenship, TS/SCI clearance or SAP eligibility, DoD cyber policy compliance, and 3–7 years of help desk experience with standard desktop software.