Service Desk Support Specialist Tier 2

Cherokee Federal

Dahlgren (VA)

On-site

USD 77,000 - 104,000

Full time

6 days ago

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Job summary

Cherokee Nation Defense Solutions (CNDS), part of Cherokee Federal, seeks a Tier 2 Service Desk Support Specialist to deliver comprehensive IT support for government systems and ensure reliable operations. You will escalate issues and support hardware/software, including classified networks.

Role requires US citizenship, TS/SCI clearance or SAP eligibility, DoD cyber policy compliance, and 3–7 years of help desk experience with standard desktop software.

Qualifications

Security+ certification (or higher) for IAT II certification.
Compliance with DoD and Command's Cyber Security policies.
Obtain and remain current with DoDM 8140.03 certifications.
Successful completion of privileged user account exam.
Experience in computer setup, configuration, and troubleshooting.
Training in automated help desk management systems.
3-7 years of help desk or related technical experience.
Familiarity with Standard Desktop Configuration software (MS Office, Adobe, browsers).
U.S. Citizen; TS/SCI clearance and SAP eligibility.
Pass pre-employment qualifications of Cherokee Federal.

Responsibilities

Interface with support groups to ensure proper escalation during outages.
Provide hardware and software support using testing tools and techniques.
Assist with hardware installation and LAN server support.
Configure, install, and troubleshoot software elements and OS including classified systems.
Escalate hardware repair/replacement issues to vendors as needed.
Create as-built diagrams and documentation such as layout drawings and specs.
Ensure compliance with DoD and Command Cyber Security policies.
Provide desktop support and fulfill contract requirements.
Perform other job-related duties as assigned.

Skills

Security+ IAT II

DoD Cyber Security

Privileged account exam

Computer setup/configuration

Help desk experience 3-7 years

Automated help desk systems

MS Office/Adobe/Web browsers

U.S. Citizen

TS/SCI clearance eligibility

SAP eligibility

Job description

Tier 2 Service Desk Support Specialist

As required by our governmental client, this position requires being a US Citizen AND an active TS/Sensitive Compartmental Information (SCI) clearance or the ability to obtaina SAP clearance and readily accessible archival copy of the most recently completed SF86 to be considered.

As a Tier 2 Service Desk Support Specialist at Cherokee Nation Defense Solutions, you will be at the forefront of providing comprehensive technical support to our clients, ensuring the smooth operation of critical systems and infrastructure. Leveraging your extensive knowledge and experience in IT support.

Compensation & Benefits

Estimated Starting Salary Range for Tier 2 Service Desk Support Specialist: $90,000, pay commensurate with experience.

Full time benefits include Medical, Dental, Vision, 401K, and other possible benefits as provided.Benefits are subject to change with or without notice.

Tier 2 Service Desk Support Specialist Responsibilities Include

Interfacing with support service groups to ensure proper escalation during outages or periods of degraded system performance.
Providing support services for hardware and software problems, utilizing hardware and software testing tools and techniques.
Assisting with the installation of associated hardware and providing LAN server support.
Configuring, installing, and troubleshooting approved software elements and operating systems including classified systems and networks
Escalating hardware repair/replacement issues to contracted hardware vendors, when applicable.
Facilitating development and provision of as-built diagrams and documentation such as layout drawings, power drawings, engineering specifications, and floor plans
Ensuring compliance with Department of Defense and Command's Cyber Security policies and processes.
Providing desktop support and applying your experience and knowledge to contract-defined requirements.
Performs other job-related duties as assigned.

Tier 2 Service Desk Support Specialist Experience, Education, Skills, Abilities requested

Security+ certification (or higher) for IAT II certification.
Compliance with DoD and Command's Cyber Security policies.
Obtain and remain current with technical and management certifications as per DoDM 8140.03.
Successful completion of privileged user account exam covering relevant material and maintain standards and requirements for administrative accounts.
Possess and apply comprehensive knowledge across key tasks and high-impact assignments.
Experience in computer set-up, configuration, and troubleshooting.
Training and certifications in automated help desk management systems.
Three to seven (3-7) years of help desk experience or in a related technical field of experience.
Familiarity with software associated with the Standard Desktop Configuration (e.g., MS Office, Adobe, authorized Web Browsers).
U.S. Citizen.
TS/SCI clearance and SAP eligibility.
Must pass pre-employment qualifications of Cherokee Federal.