Tier 2 Service Delivery Engineer – On-Site IT Support

K3 Technology; Dallas (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k) with match

Paid time off

Paid training & certifications

Job summary

K3 Technology is seeking a Service Delivery Engineer to join our on-site team in Dallas, handling a mix of frontline tickets and moderately complex issues.

You’ll work closely with Tier 2/3 engineers on migrations, security alerts, and network/server support, while growing your depth in client-facing IT and troubleshooting.

This full-time role offers hands-on learning, certifications, and a clear path for growth in a collaborative, customer-focused environment.

Qualifications

• 1–2 years of IT support experience.
• Experience with Windows, Office 365, and MacOS.
• Basic networking knowledge (DNS, DHCP, VPN) is a plus.
• Strong communication and willingness to learn.

Responsibilities

• Resolve front-line support tickets efficiently.
• Escalate complex issues to Tier 2/3 and document steps.
• Support day-to-day client environments on-site.
• Assist with migrations and network changes under supervision.
• Maintain SLA compliance.

Skills

Windows

Office 365

MacOS

Networking basics

Communication

Tools

HaloPSA

NinjaRMM

SonicWall

Job description

K3 Technology is seeking a Service Delivery Engineer to join our on-site team in Dallas, handling a mix of frontline tickets and moderately complex issues.

You’ll work closely with Tier 2/3 engineers on migrations, security alerts, and network/server support, while growing your depth in client-facing IT and troubleshooting.

This full-time role offers hands-on learning, certifications, and a clear path for growth in a collaborative, customer-focused environment.